I didn't receive the goods or sign for them in JD.COM Mall, but the order status shows that it has been completed. What happened? What shall we do? Can we receive the goods?

1, JD.COM self-operated express delivery, you paid online, maybe the courier left it in the community or your front desk.

2, that is, third-party express mail, etc., in some areas, the post office near you will show that it has been completed, and the order has been delivered for a long time, and it will be completed automatically (it doesn't matter, you should sign for it)

3. Confirm the receipt by yourself (delivery is ok anyway).

First, contact the express delivery number in the single number, or ask the customer service to help you ask two questions, ask the customer service to help you determine the specific location of the goods, or contact the express delivery company to verify the express delivery number.

Extended data

"Obviously, I haven't received the goods yet, but the courier company informed me that I have signed for them." With the surge of express delivery volume, some irregular behaviors in the express delivery industry are increasingly apparent, and even lead to contradictions and disputes. The reporter found that after the courier was delivered, people were asked to sign for it because the recipient was not there, and even the courier himself signed for it more and more, which almost became a "hidden rule" in the industry.

Once lost, these "signed" courier services make consumers criticize and even complain, but this problem has not been solved for a long time.

According to industry insiders, the reason why couriers sign in advance is that they are afraid of fines. Due to the large number of couriers, some companies assess the delivery ratio of couriers on the same day, even if the delivery is not completed, it will be delayed. As a result, some couriers put the courier at the customer's door or in a convenience store near the community without the customer's permission. But the problem is that if the courier sends the wrong address, resulting in the loss of parts and losses to consumers, who will be responsible.

China's first administrative regulation "Provisional Regulations on Express Delivery" (hereinafter referred to as "Regulations") was officially implemented. Article 25 of the Regulations stipulates that "an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the addressee or the agent designated by the addressee, and inform the addressee or the agent of face-to-face acceptance".

People's Network-Where's the courier? The magical journey of "signed" express delivery