What templates are available for collection?

The dunning skills of high EQ are as follows:

Customer Service: Hello, is this Mr/Ms? Guest: Yes.

Customer Service: Hello, this is XXXX. Your payment has not been deducted and is x days overdue. What happened? Call the customer's relatives. Prologue: Customer Service: Hello, is this Mr./Ms? Customer's relatives: Yes.

Customer Service: Hello, this is XXXX. I'm looking for (customer name). Is he/she here? If the customer's relatives say they are not together, ask him/her if he/she has contacted customer service: Have you contacted him recently? If the customer's relatives say that they have not contacted each other, please check the customer's overdue severity and consider whether to inform their relatives about the loan.

Question: The customer replied that there is no time for customer service recently: loans overdue will increase the penalty interest of banks every day, which will also increase the difficulty for you to go to other financial institutions for financing in the future. Do you think you can find a way to repay the next payment?

Question: The customer replied that I was on a business trip. Customer Service: When will you come back? Can you repay the loan in other ways? For example, transfer money from different places or let friends and family pay first. Customer service: Can you come again today or tomorrow? Where is it convenient to tell me? Can I help you check the bank outlets nearby?

Question: The customer said that the customer service helped a friend to get a loan: At that time, the loan was done in your name regardless of the application or signing. If it is not repaid in time, the adverse effects can only be borne by you. If it's convenient, you can tell us the contact information of the payee, and we can help you remind him together.

Problem: The customer said that the repayment has been made. Customer Service: Thank you very much for your cooperation in our work. Maybe there is something wrong with the bank receipt. Don't worry, let me confirm your repayment account with you first? What is the repayment amount? When was the repayment made? How to repay?