Top air complaints 12326? Is it useful to complain about airlines?

12326 aviation complaints are still relatively strong. It will be relatively useful for passengers to choose to call 12326 to complain about airlines. Because 12326 is a civil aviation service quality supervision telephone, the response rate to complaints from domestic airlines has successfully reached 100%, but passengers still need to provide sufficient evidence if they want to complain successfully.

For passengers, if they encounter any problems during the flight, it will be ineffective or even delayed after complaining to the airport or airline. At this time, passengers can call 12326 to reflect the specific situation and avoid damage to their rights and interests.

At present, 12326 has three functions: flight delay, consumer complaint, cancellation reason and consultation. Passengers can dial 12326, simply enter personal information according to the relevant prompts, and then transfer to manual service. After receiving complaints and evidence from consumers, the staff will arrange for them to follow up.

According to the Civil Aviation Administration of China, the most important function of the hotline 12326 is to supervise airports and airlines to properly handle passenger complaints. In fact, the hotline 12326 is not a substitute for complaints from airports and airlines, but supervision. If passengers want to complain about airports or airlines, calling 12326 is still the first choice for consumers to complain, and it will also provide one-stop service for passengers, effectively improving the service quality of airlines and airports.