Skills of real estate agents to make customers happy to answer the phone

Skills of real estate agents to make customers happy to answer the phone

Customers are human beings, flesh and blood, heart and lungs, and selfish. Sales consultants must consider a fundamental question before calling them, that is, what useful things you can bring them by making this call. Here are some tips to make customers happy to answer the phone. Welcome to refer to them!

1, get the call permission of the customer first.

The headhunting consultant of the headhunting company did a very good job on the phone. Every time they connect the phone, they will ask each other first: yes, sir? I am a headhunting consultant for a headhunting company. Is it convenient for you to answer the phone now?

After receiving such a call, if the customer says it is convenient, he will talk to the customer one by one according to the pre-designed questions. If the customer says it is inconvenient, he will ask the customer whether it is convenient to call after 1 hour or after 2 hours. After making a choice for the customer, I will call him according to the customer's wishes. Such a call is tantamount to making an appointment in advance, and customers are often more willing to answer it.

2. Clever use of threshold strategy.

The so-called threshold strategy is to make a small and easy request first. Once the other party agrees, it is often easier to get permission to make a bigger request. For example, as soon as the phone is connected, the customer says he is busy. Actually, don't worry. Maybe it's just an excuse not to answer the phone.

The sales consultant should adopt the threshold strategy and tell the customer directly whether he can spend a minute telling him something very important. As long as the customer is willing to give you 1 minute, and what he said is really important, then the customer may be willing to give you 2 minutes, 3 minutes, or even1minute.

3. Every contact with customers lays the foundation for the next contact.

Love experts can always find many reasons for inviting girls to dinner, such as commemorating the first meeting, the first movie, the first time running across the street together and so on. As long as there is a reason, girls will go out with him if they think he is a careful person.

Sales consultants should also be good at finding reasons to interact with customers. For example, when a customer comes to see the house, the sales consultant should consciously leave one or two questions that the customer can't answer, and then write them down in the book. When customers leave the store and call them, tell them directly that they are calling him to answer the questions left by his last visit to the store.

This kind of call, the customer is not only willing to answer, but also feels that the sales consultant is very careful and takes the customer's problems seriously, and the customer will be very happy, thus adding a lot of points to the performance of the sales consultant.

4. Send a message to the customer before calling.

Many calls are made directly to customers, and customers are unwilling to answer them without justifiable reasons.

If you text your customers half an hour or 1 hour before calling them, and then call them half an hour or 1 hour later, ask them if they have received the messages you sent before, or if they have read them. This is more sufficient and will attract their attention. Customers are also more willing to answer such calls.

5. Call at the right time, and customers are more willing to answer.

For example, before 9: 30 am on weekdays, the customer may be in a meeting, so you should not call; Between noon 12 and afternoon 14, the customer may be resting, and you should not call. If it's a weekend, you shouldn't call before 1 1 am. At this time, the customer may still be sleeping in.

You can call on Friday afternoon. At this time, it is almost the weekend, and customers are not in the mood for work. It is more appropriate to call him. You can also make a phone call the day after the customer's payday, when the customer will be in a better mood. Of course, these personal schedules should be clearly understood in advance when customers come to the store.

6. The content of the phone call is beyond the customer's expectation.

For example, as soon as the phone is connected, tell the customer directly that you are calling him this time not to talk about the room, but to ask him for a favor, and you must declare that this favor is very simple, as long as he can do it as easy as blowing off dust, and it is what the customer is best at. Such people are more willing to help.

There was once a property consultant who paid special attention to the personal hobbies of customers every time he came to the store. Once, she learned that a client's hobby was fishing. Later, when she made a follow-up call, she directly asked the customer how to buy bait. It happened to be what the customer was good at, and the customer talked with her for more than half an hour. In the end, they became good friends, and the deal became her bag.

7. The next best thing is to send a touching message.

If all the methods provided above have been used and the problem that the customer is unwilling to answer the phone has not been solved, then write a short message to him. A short message should contain three contents: first, explain the purpose of your call, which must bring benefits to customers. The second is to explain how you will help your customer win his vital interests. The third is to express apologies. You shouldn't call him at an inappropriate time. Strive for the recognition of customers with a sincere attitude. After doing this once or twice, the customer will easily feel guilty, and he will even call you in turn.

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