Omni-channel SMS confirmation test

Please refer to the following methods to deal with the situation that SMS cannot be sent:

1. Some short messages could not be sent.

1. Confirm whether the phone bill balance is sufficient.

Please confirm whether the phone bill of the mobile phone card is sufficient. If the phone bill is insufficient, sending SMS will fail.

2. If the short message contains sensitive words, the other party cannot receive it after sending it.

Please use the test statement to send a short message to confirm whether the other party can receive it normally, such as sending: thank you, etc. If the other party can receive it normally, it means that the short message sent before may contain sensitive words.

3. Confirm whether the "fixed dialing" service is enabled.

When fixed dialing is turned on, you can only send messages to contacts in the fixed dialing list, but not to other numbers. If you want to continue sending SMS, please cancel the fixed dialing service. Enter settings-(application and permissions)-system application settings-telephone-corresponding SIM card-fixed dialing, and turn off fixed dialing (you need to input PIN2 code and consult the operator when turning off).

4. Unable to send short messages to some short numbers.

Please go to the information App-three points-settings-more settings-send payment information in the upper right corner. It is recommended to set it to every query.

Second, all short messages can't be sent.

1. Confirm whether the phone bill balance is sufficient.

Please confirm whether the phone bill of the mobile phone card is sufficient. If the phone bill is insufficient, sending SMS will fail.

2. Switch flight modes

You can try to switch flight modes, re-trigger the network and try again.

3. Check whether to use a third-party SMS APP.

Third-party SMS applications may have compatibility problems, so it is recommended to use the SMS application that comes with the system, and go to Settings-Applications and Permissions/More Settings-Permission Management-Permissions-Default Application Settings-Information and set it as information.

4. Check whether the number of the SMS center is set correctly.

Enter information-click on the dot in the upper right corner-Settings-More Settings-SMS center number. If you don't know the local SMS center number, please contact the operator to get the SMS center number and set it.

* Note: You can also check the number of the local SMS center by using the SIM card of the same operator to check other mobile phones.

5. Compare and test SIM cards

It is recommended to put the SIM card on other mobile phones to send SMS test. If it still fails to send, it is recommended to consult the operator's customer service.

6. Restore all settings

Go to Settings-System Management/More Settings-Backup and Reset-Restore all settings, and then follow the onscreen instructions.

Note: Restoring all settings will not delete any software and files, but only restore all settings. Please ensure that the use of the software will not be affected before operation.

Important data is backed up by cloud services before operation.

Enter the mobile cloud service-device cloud backup-backup data type-turn on the switch that needs to be backed up-return to the previous page-click Back Up Now;

More questions can be entered into online customer service in vivo official website-click on mine and enter "Manual" to contact online customer service for handling.