Business meeting etiquette

An overview of business meeting etiquette

Business meeting etiquette is very complicated, which requires a lot of relevant knowledge and practical experience to be fully mastered. Here are some business meeting etiquette, let's have a look!

Greeting etiquette

Greeting is a common etiquette, mainly by smiling, nodding, raising your hand, bending over and taking off your hat.

The man greets the woman first; Young people pay tribute to the elderly first; Students first pay tribute to the teacher; The lower level must first pay tribute to the higher level;

When a young lady meets a man much older than herself, she should greet him first.

Handshake etiquette

Basic norms of handshake ceremony: handshake order: ladies reach out first, and men can shake hands; The leader or elder reaches out first, and the junior or junior can shake hands.

Shake hands: After the other party reaches out, they should greet them quickly, but avoid shaking hands with many people. Use a force of about 2 kilograms to avoid excessive shaking up and down.

Handshaking taboo: Do not shake hands with the opposite sex with your left hand, hands, sunglasses, hat or gloves. Don't give the other person cold fingertips when shaking hands, don't make a long speech when shaking hands, and don't bow too enthusiastically.

Business card etiquette

Where can I put my business card? The left pocket of a shirt or the inner pocket of a suit. Don't bulge your pocket just because you put your business card. Don't put your business card in your trouser pocket.

Order of handing out business cards: Business cards must be handed out before customers. When handing the business card, get up, take out the business card with your hands chest high and hand it out. Adjust the direction of the business card to the position that is most suitable for the other party to watch-that is, your name is facing the customer. The delivery order should be from high to low, and the distance between you and yourself should be from near to far. The round table should start clockwise. When handing out business cards, use honorifics such as "Nice to meet you" and "Please give me more advice".

Pick up the business card: Take each other's business card with both hands, briefly browse the content, read each other's name softly, and then put the business card in a special card holder or other places where it is not easy to fold.

Taboo for receiving business cards: don't play with each other's business cards unconsciously; Never write a memo on the other party's business card on the spot; Remember not to give your business card to your boss.

If the party receiving the business card has it, you should also hand in your business card quickly; If not, he should apologize.

Business cards should be put in a special business card book, not casually put in your wallet or pocket, which also represents respect.

Introduce etiquette

Introduce each other. The principle of respecting the elderly is to introduce the young to the old first;

Introduce people with low status to people with high status, and introduce guests to the host;

Introduce company colleagues to customers, and introduce colleagues from our own company to colleagues from other companies;

Introduce non-official personnel to official personnel and domestic colleagues to foreign colleagues;

Introduce the schoolmates to the seniors, the men to the women, and the latecomers to the latecomers.

Action when introducing: palm up, usually standing when introducing, except for the elderly and ladies under special circumstances. At a banquet or conference table, you can just smile and nod without standing up.

Conversation etiquette

Remember the conversation rules of "stop, watch and listen" when you speak.

Stop-it means don't speak without thinking;

Look-observe the facial expression of the interviewee;

Listening-refers to listening carefully to each other's conversation. In particular, "listening" is the most important, because people come first.

Eye contact: Make eye contact. Look at others in a friendly way, not above the customer's line of sight. Make eye contact for 3-5 seconds at a time, and look at the position between the mouth and eyes at other times. It is appropriate to look at each other during the third time they spend with you.

Mouth-to-mouth: a warm and correct title, showing respect for the person you are talking to.

Meaning: Show friendliness and enthusiasm, modesty and generosity by smiling.

Seating etiquette

The host sits on the left, the host and guest sit on the right, and the host and guest sit opposite each other, subject to the main entrance. The host occupies the back door and the guests face the front door. The host and guests sit in the middle, the translator sits on the speaker's right, and the others are arranged in the order of protocol, and the recorder can be in the back.

Elevator etiquette

When there is no one in the elevator

Enter the elevator before the guest (boss), press and hold the "On" button, and then invite the guest to enter. After arriving at the destination, press and hold the "on" button and let the guests get off first.

When there is someone in the elevator

Guests (superiors) should be given priority regardless of ups and downs. Those who get on the elevator first in the elevator should stand at the back so as not to hinder others from taking the elevator. There should be no loud noise or laughter in the elevator. When there are many people in the elevator, the laggards should stand facing the elevator door.

March etiquette

When leading, the receptionist walks in front; Otherwise, let the customer go first. If the passage is narrow, when a customer or superior comes relatively, the receptionist will stop, lean forward, face each other, nod to let them pass first, and never turn your back on each other. The right inside of the sidewalk is a safe place. When you go out with your superiors and guests, let them go and walk outside by yourself. When guiding the customer's orientation or gaze, the arms are naturally extended, the palms are up, and the four fingers are close together; Use an arm away from the customer. Guide customers in and out of the office under the leadership of sales staff.

Matters needing attention in reception etiquette

1. Don't break your promise. When the guests arrive, meet them in person. Don't send irrelevant people to receive it.

2. Serve tea or drinks in time, don't look unwelcome, it will embarrass the guests, especially it is the most impolite to drink water by yourself and let the guests watch.

When receiving guests, don't let them answer the phone or talk about internal affairs.

When the guests leave, they should get up and see them off. Important guests should be sent to the door or downstairs. Don't look down at the newspaper documents, so that the guests feel that you are driving them away, even if you really want the guests to explain immediately, such as' Sorry, I have a meeting. Sorry, I'm going out again. It's not rude.

Matters needing attention in visiting etiquette

1. Make an appointment at least 1 day in advance. Don't change the time after the appointment. Punctuality is the premise of making a good impression on each other.

2. Wear professional clothes for business visits and knock on the door before entering the other party's office.

3. When entering the office area of the other party, don't visit at will, don't look around, don't sit at will, and don't occupy the office seat of the staff.

4. The longest visit time should not exceed 1 hour, and the courtesy visit or initial visit is generally 10-30 minutes.

The visitor offered to leave, don't wait for the other person to ask. (except when invited to visit) Say goodbye to the host many times when you leave, and don't turn your head and leave.

Telephone etiquette

The phone is inward. As a tool for external communication, telephone is a window for enterprises to show their work efficiency and social image.

The voice of answering the phone is the external image of the enterprise, so you should be polite and professional when answering the phone. You should show good professional ethics and superb telephone skills on the phone.

Telephone image

First, the choice of time and space: don't call others during the break, and don't call after 10 in the evening and before 7: 00 in the morning unless there is a major emergency.

Second, the attitude of speaking: language, expression and action;

Third, the content of the call: say what you have and how long.

Use landline

Write a memo before calling:

Prepare documents and related materials needed during the call, as well as pens and notebooks to record at any time, and develop good recording habits;

Check the other party's telephone number and make sure it is correct; Stress "efficiency", make a long story short, and make the call concise, highlighting the key points and points.

Answer in time, ring 3 times to answer the phone;

Politely reply: "Hello! Xx company ";

When you receive a wrong number, you should tell the other party gently and kindly, "Sorry, you have the wrong number."

Say goodbye after the phone call and wait for the other person to hang up. Gently put down the receiver.

The use of mobile phones

With the increasing popularity of mobile phones, unscrupulous use of mobile phones in social places or workplaces has become one of the biggest threats to etiquette, and mobile phone etiquette has attracted more and more attention.

More and more etiquette experts classify mobile phones as "basic social etiquette". In China, more and more public places, such as airplanes, concert halls, ongoing meetings, car driving and medical clinics, have declared that mobile phones are unpopular.

Mobile phone carrying

Don't show it to people consciously in formal occasions, for example, hold it in your hand, don't put it outside your clothes, don't put it beside you, and don't deliberately fiddle with it in public.

Proper placement:

One is in your briefcase with you;

Second, put it in the inner pocket of your coat, or give it to the secretary and conference staff for safekeeping during the meeting, or put it in an inconspicuous place, such as hand, back and handbag, but it is best not to put it on the table.

Etiquette of mobile phone short message

(1) You must sign a short message.

(2) SMS blessing once and for all is enough.

(3) Some important calls can be reserved by SMS first.

(4) Delete messages that you don't want others to see in time.

(5) Don't send text messages endlessly during working hours.

(6) texting can't be too late

(7) Remind the other party that it is best to use SMS.

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