Why can't I find the balance of my pension account?

The pension account balance cannot be found for the following reasons:

1. Wrong query method: If you use the wrong query method, such as using the wrong account number or ID number, you may not be able to find relevant information.

2. The information is not updated in time: if the information of the individual pension account is not updated in time, the latest account balance information may not be found.

3. Freeze or close the account: If the personal pension account is frozen or closed, the account balance information will not be queried.

4. System failure or maintenance: If the query system fails or is under maintenance, it may also lead to the inability to query related information.

How to inquire the personal account of endowment insurance

1, official website inquiry: log in to the Social Security Bureau of official website and the insured place, and enter personal account information according to the page prompts for inquiry.

2. Telephone consultation: Call the customer service hotline of the Human Resources and Social Security Bureau for consultation. Generally, the query can be completed directly through voice prompts. If you encounter problems, you can also directly choose manual customer service for inquiry.

3. Terminal inquiry: Many social security agencies in the insured areas have self-service inquiry machines, and we can carry our ID card and social security card to the nearest street office for inquiry.

4. Window inquiry: Bring your ID card and social security card directly to the window of the service hall of the local social security bureau for inquiry.

To sum up, if you can't find the balance information of individual pension account, you need to verify whether the inquiry method is correct and contact relevant departments or institutions to understand the specific situation. At the same time, we also need to know about possible system failures or maintenance.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 21

Employees shall participate in the basic old-age insurance, and the employer and employees shall jointly pay the basic old-age insurance premium. Individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employer and other flexible employees can participate in the basic old-age insurance, and individuals pay the basic old-age insurance premium.