Taobao merchants refused to refund and the information was not returned. What should I do?

Taobao merchants refused to refund and the information was not returned. There are three ways to defend rights.

1. Apply for Taobao Xiaoer's intervention.

When we have a dispute with a merchant (seller), if we don't refund or return information, we can apply for Taobao Xiaoer's intervention in time, and Xiaoer will judge and handle it according to our chat records with the merchant and the evidence provided by both parties. If the merchant is really at fault, then Taobao Xiaoer will help us get a refund.

2. Call 123 15.

If the processing result of Taobao Xiaoer doesn't meet our needs, we can call 123 15 for rights protection on weekdays. Generally we will get a reply or solution within 3-5 working days (don't wait).

3. Choose a black cat to complain

If neither of the first two methods can solve the problem. Then you can go to the black cat complaint platform to complain about rights protection. However, you need to submit relevant evidence to the platform, and the corresponding staff will help you solve the trouble quickly when receiving the complaint.

Complaining is just a means of safeguarding rights that we have to do, mainly because the merchants are at fault first. As long as everything is within the scope of the law, we should fight for our own rights and interests.