Advanced deeds of advanced individuals in banks

Advanced deeds of advanced individuals in banks (5 general remarks)

In study, work and even life, everyone will inevitably come into contact with deeds, which can play a role in guiding readers to know and learn advanced. So how do you write relevant stories? The following is a senior personal story of the bank (generally 5 stories) compiled by me for your reference only. Welcome to read it.

Advanced Personal Deeds of the Bank 1 Lv Meng, female, bachelor degree, junior title, now senior teller of Yanggu Zhanqian Street Sub-branch. Since he joined the work in July, 20 12, he has been full of enthusiasm for the banking industry, worked hard day after day for several years, and made extraordinary achievements in his ordinary post.

First, pay attention to study, strengthen yourself and strive to improve the ideological level and professional quality.

In recent years, the new working environment and brand-new business have made her deeply realize that only by establishing the lifelong learning concept of "learning while working", striving to strengthen her own learning, honing her excellent skills and improving her own quality can she provide efficient and high-quality services to her customers. As a young employee, Lv Meng always puts business study and knowledge reserve in the first place. As long as it is a bank's business, she takes the lead in learning in time, mastering the system and business requirements, and being familiar with every detail. She insists on learning and practicing, striving for comprehensive skills and proficiency in business, constantly broadening her horizons and improving her comprehensive quality. With a rigorous, meticulous and responsible working attitude, she humbly learns from her colleagues who are more capable than herself. With a solid banking foundation and a comprehensive understanding of banking business, she handles all kinds of business in a timely and accurate manner. She has been highly recognized by all the staff for her perseverance, hard-working spirit and excellent work performance. For a long time, Lu Meng has continuously strengthened political study, improved his ideological understanding and actively moved closer to the party organization. Under the tempering in all aspects, she gradually changed from an ordinary bank employee to a female employee of China Agricultural Bank in the new century with good political and ideological quality, strong professional work ability and high cultural level.

Second, honesty and diligence.

With the deepening of the reform of Agricultural Bank of China and the implementation of standardized services, higher requirements are put forward for the front-line tellers of the bank, which not only need to have comprehensive professional qualities, but also need to provide customers with high-quality, personalized and emotional high-level services, and also need to have a keen sense of smell in order to capture all aspects of information in time. Based on the service commitment of "enthusiasm, courtesy and quickness", she can patiently explain every customer's inquiry, answer any questions and provide thoughtful service, and rely on thoughtful service to establish a good relationship with customers. At work, she has the overall situation concept, strong sense of teamwork and good coordination. She focuses on departmental work rather than individualism. As long as she doesn't violate the internal control system, she can be serious and responsible, work hard and never shirk. When the bank organizes various activities and needs staff to be on duty, she always asks to be on duty, gives the opportunity to others, insists on doing a good job on duty, and handles relevant affairs in time and uploads them.

Third, warm service and win customers in good faith.

In the long-term front-line service work, Lv Meng always insists on treating customers as relatives, providing customers with all-round, thoughtful, convenient and efficient services, and winning the respect and trust of customers with his sincere service. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust. Usually, I always arrive at my post ahead of schedule, and strive to do a good job in housekeeping. According to the requirements of standardized, civilized and high-quality services in provincial and municipal branches, I am conscientious, diligent and strict in "three-tone" services, and I welcome every customer who comes to handle business with full enthusiasm. I never contradict some customers with bad attitudes, but try to make every customer happy with words, patient explanations and true feelings.

It is precisely because of the strict requirements of the Agricultural Development Bank Staff Code that everything is work-oriented, hard-working, conscientious and conscientious, and has won many honors from the organization.

Yang Xue, female, lobby manager of Nangang Sub-branch of Bank of Communications. Won the "post expert" (service category) of Heilongjiang Branch of Bank of Communications; Heilongjiang Branch "53 1 Online Excellent Lobby Manager"; Heilongjiang Branch "The Service Star of the 7th BOCOM Cup"; The third prize of Heilongjiang Branch Speech Competition "Walking into the Bank of Communications and Feeling Warm"; Won the title of "the most beautiful person" at the head office level of Bank of Communications in X years; Degree of Bank of Communications head office level "excellent hall manager" title.

For eight years, she insisted on working six days a week, receiving hundreds of customers every day, and always serving and touching customers with "sincere smile and thoughtful service". In seemingly trivial work, she is enthusiastic about helping customers, thinking about what customers think and worrying about what customers are anxious about. She provides quality service to customers and puts herself in their shoes. With standard service etiquette, excellent polite language and skillful business skills, she has been highly recognized by customers and leaders.

First, be brave in shouldering heavy responsibilities and be willing to contribute.

Skilled business skills can not be separated from her dedication, forge ahead and unremitting efforts. Service drives efficiency, and every sincere effort is exchanged for the trust of customers. "Although the Tao is available, it is not available; Although it is a small matter, it is impossible. After eight years of sincere dedication, she has become the service star of the branch. At the same time, she has also become the business elite of the branch and a work expert in the eyes of her colleagues. When developing new business and arranging new marketing tasks in the industry, she can always set an example and complete the task perfectly. In order to promote the mobile banking business, she sacrificed her personal rest time, worked overtime to promote the business, and even entered various enterprises to open mobile banking for customers, so as to occupy the target customers as soon as possible and complete the task index of this branch. At the same time, he actively applied for secondment to Dacheng Sub-branch, helping Dacheng Sub-branch to take the lead in mobile banking business, and opened nearly 200 mobile banking businesses in just one week, which set an excellent example for the completion of indicators and business development of the sub-branch in that year.

Second, enthusiastic service and dedication.

Excellent communication skills and teamwork skills are the foundation of becoming a service star. After working for eight years, she fully understood the importance of this position. The lobby manager is more of a "lubricant" between tellers, account managers and customers. Only by maintaining customers' emotions and recognizing the business of tellers and account managers can the banking business be effectively carried out. In order to improve the work efficiency of tellers and account managers, she has carefully observed each colleague for a long time and is familiar with the work habits and methods of each colleague. Before the customer starts to handle the business, carefully guide the customer to fill in the business form, so as to accurately reflect the customer's needs to the teller and the account manager, and facilitate colleagues to handle the business for the customer more quickly and directly. When tellers and account managers promote products in the industry, she can always find and help colleagues at the first time, and help each colleague to do marketing through her skillful business skills and friendly communication skills. When the teller and account manager encounter unreasonable troubles or conflicts with customers, she always appears in time, patiently appeases customers and calmly handles things, creating an orderly and fast environment for the business hall.

On a snowy day in February, 65438, an elderly aunt went to the branch to buy wealth management products with a lot of cash. Since the account managers have gone to the branch for training, the branch explicitly prohibits employees other than the account managers from using the business system to sell wealth management. Aunt is a little excited because of personal time and weather problems. Yang Xue found this anxious aunt and communicated with her in time. After understanding the situation, she patiently explained the reasons to her aunt. It is suggested that if Auntie accepts it, the self-service machine can purchase wealth management, and explain in detail the use of self-service equipment for Auntie, so as to eliminate Auntie's safety concerns, provide guidance and help for Auntie throughout the process, and successfully purchase wealth management products. Afterwards, menstruation gave her a thumbs-up and praised her for her skillful business and thoughtful service. She is considerate of customers everywhere and urges the branch leaders to praise her.

During the special period when 53 1 went online, a customer who wanted to apply for an American visa in Shenyang left his ID card at the counter. Yang Xue immediately asked the accounting supervisor for customer information, hoping to have her contact information. However, due to the trial operation of the new system, she was unable to obtain customer information. In anxiety, she remembered that the customer had said that she was a merchant of Renhe Mall, so she asked the supervisor and immediately went to the Merchants Office of Renhe Mall to ask, and the result was not satisfactory. She kept trying other methods and called the customer service number of the communication company, but their replies were to protect the privacy of customers and refused to provide customer information. Thinking of the anxious mood of customers, she did not give up, found the police station under her jurisdiction, showed her purpose, got the help of police comrades, and finally contacted the customers. This unrequited effort is the embodiment of caring for customers and sincere service, and it is her most authentic interpretation of quality service.

Such ordinary things have been everywhere since she became a lobby manager. It is her heartfelt insistence on providing quality services to customers that has won the praise and affirmation of every customer. She makes customers close to her with a smile, appreciates her with civilized language, and trusts her with skillful business knowledge. Resolving the impatient and tense atmosphere in the lobby in a unique way, she used her unique vitality to drive colleagues and touch customers.

Third, work hard and strive for first-class.

According to the ranking of service quality improvement of each post published by the branch, Yang Xue has always maintained full marks in video consumer protection inspection and consumer protection service inspection. Since the branch launched the Golden Marketing Contest "Eight Immortals Crossing the Sea", she has won the "Nezha Heartwarming" individual award for 12 times in a row, and successfully developed 3/kloc-0 VIP customers and 65,438 wealth management customers of Bank of Communications. The sales volume of bancassurance products is 6,543,800,000 yuan, the installment products are 280,000 yuan, the precious metals are 500,000 yuan, and the revenue is 800,000 yuan. About 860 mobile banking accounts have been opened.

Yang Xue is a good young man with noble professional ethics and dedication. He works hard in ordinary posts and has made extraordinary achievements in seemingly ordinary work.

Under the care and guidance of the leaders of the municipal branch, the Bank adhered to the customer orientation and further strengthened the market attack in xx. Through unremitting efforts, RMB deposits increased by X million yuan, wealth management products increased by X million yuan, funds increased by X million yuan, fixed investment increased by X households, and corporate business increased by X million yuan. To achieve these goals, the following measures have been taken:

First, close the relationship between merchants and achieve a win-win situation for both banks and merchants.

The president of the sub-branch combined with the marketing of large loan customers, focusing on the professional market and enterprise alliance. Just after the Spring Festival, the sub-branch timely communicated face to face with customers, held meetings with merchants, and actively publicized our credit policies and business products. In the process of publicity, we pay a return visit from time to time after registering the business information. Through a return visit to the sub-branch, I learned that Brother Shi, a fruit wholesaler, was in urgent need of a loan of one million yuan because of the shortage of funds. The president of the branch led the loan officer to take the initiative to understand the situation and introduced the credit business of our bank in detail. Brother Shi came to our bank to handle the loan business with a try attitude. After the quick service and quick loan from the branch, Brother Shi said gratefully afterwards, "The quick loan and flexible repayment of the Postal Savings Bank really solved my urgent need." Afterwards, Brother Shi directly deposited the1500,000 yuan returned to our branch in the bank. Through this letter business, the Postal Savings Bank has further gained the trust of market customers.

Two, improve the level of business knowledge of employees, strengthen the awareness of risk prevention.

Our branch organizes business study and training once a month and conducts on-site examinations, so that each employee can master business knowledge, the characteristics of various products and applicable people, and make personalized recommendations to customers. To enable employees to master the operational processes of various businesses, improve their ability to analyze and deal with problems, and improve the quality of service, so as to retain customers and win their trust.

Third, it is to provide quality services and create a good external image.

The first is to firmly establish a sense of service and create a harmonious and civilized corporate atmosphere. Fully understand the importance of service work, firmly establish the concept of modern financial service centered on customers, and do a good job in service. In order to create a festive atmosphere for the Spring Festival, the branch hangs Chinese knots and curtains around the hall, making the outlet environment more energetic, warm and comfortable. At the same time, employees of the whole bank are required to be quick in service and skilled in business, and users are not allowed to queue up. Tellers have bright smiles on their faces, which makes customers feel at home.

The second is to improve service quality and efficiency and establish a regional first-class brand image. Focus on the transformation and optimization of counter services, realize the rapid improvement of service efficiency of outlets, separate high-end customers from ordinary customers, and form a high-end customer service system composed of exclusive service channels, exclusive wealth management products, full-time account managers and exclusive preferential services. Strengthen team building. Every employee of the whole bank is required to start with me, start with words and deeds, fulfill service commitments, and further improve the comprehensive income level and social image of outlets with compliant, civilized and efficient services.

At noon on May 30th, Mr. Xiang went to Postal Savings Bank Road Sub-branch to handle business. In desperation, he accidentally left 8000 yuan in cash and a black wallet on the counter. Wang Leyan, the teller who was handling business at that time, immediately reported to the branch manager and found the contact information of the customer, and got in touch with him, but the customer called his business "right". In the spirit of being responsible to customers, the branch carefully watched the video and called Mr. Xiang again after confirmation. Mr. Xiang just thought of "money shortage". After verification, 8,000 yuan in cash was returned to the customer together with the wallet. Mr. Xiang is very grateful for this and wants to give X yuan in cash as a reward. Comrade Luko politely declined. Mr. Xiang was deeply moved by the behavior of the branch staff. The next day, he specially made a banner of "noble character and never give up money" and sent it to our branch to express his gratitude.

Fourth, unify thoughts and bring team spirit into play.

Take the performance appraisal as the driving force, fully mobilize the enthusiasm of employees, "pay attention to management internally, pay attention to marketing externally, standardize behavior with the system, and create a warm, cordial, friendly and mutual assistance working atmosphere." What all people's wisdom does is nothing. "Let every employee integrate into the big family of outlets, and no one can do without them, and cultivate a team with excellent business, excellent style and strong marketing ability. Let employees firmly believe that as long as they are willing to work hard, the postal work will be more dry and will be more and more promising in the future.

With the joint efforts of all the staff in our branch, our branch has stepped onto a new level. In the future work, I will lead all the staff to unite and cooperate, focus on good service, strive for high-quality customers as the main line, constantly tap the market potential, strive to expand the market, build the outlets into star-rated outlets, take high quality and efficiency as the goal, and promote the operation and management of the Bank.

Since I joined the work this year, I have always been strict with myself, and always adhered to the service concept of "thinking about the needs of customers, worrying about their urgent needs and eliminating their worries". I started from every little thing, worked diligently in ordinary posts, constantly enriched my business knowledge, improved my business skills, won honors for myself with my own efforts and wisdom, and was carried forward by others.

When I first started working, I saw that the branch was busy, which often led to long queues of customers. I feel that the burden on me is not light, and I am determined to learn my business well as soon as possible and master the knowledge of fast, accurate and thoughtful service. So I go to work during the day and go home at night to learn the rules and regulations and service rules by heart, and practice counting money and microcomputer operation. After hard work, an individual industrial and commercial household once took hundreds of thousands of messy money to the branch for deposit. I devoted myself to sorting out and counting the bundles quickly, and soon told the customers the exact figures, and the customers praised me again and again. After a while, this customer transferred his savings in other banks to our bank. This incident made me deeply realize that only by establishing the lifelong learning concept of "learning while working, learning while working", striving to strengthen self-learning, honing excellent skills and improving my own quality can we provide efficient and high-quality services to customers. After that, I took the lead in learning in time, mastered the system and business requirements, understood every detail, persisted in learning while practicing, humbly learned from colleagues who were more capable than myself, and strived to be comprehensive in technology and proficient in business, constantly broadening my horizons and improving my overall quality.

With the implementation of standardized services in banks, higher requirements are put forward for bank tellers, who not only need to have comprehensive professional qualities, but also need to be able to provide customers with high-quality, personalized and emotional services, and also need to have a keen sense of smell in order to capture all aspects of information in time. At work, based on the service promise of "enthusiasm, courtesy and speed", I can patiently explain every customer's inquiry, answer any questions and provide thoughtful service, and rely on thoughtful service to establish a good relationship with customers. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust. Usually, we always arrive at our posts ahead of schedule, strive to do a good job in housekeeping, and work hard, diligently and strictly with the "three-tone" service according to the requirements of provincial and municipal branches to carry out standardized, civilized and high-quality services, welcoming every customer who comes to handle business with full enthusiasm and contradicting individual customers with a bad attitude. Instead, we will try our best to convince them, explain patiently, touch them with true feelings, and let every customer. Hard work pays off. In January this year, I returned 20 credit cards, which not only completed the task, but also received rewards from my superiors. In addition, online banking, telephone banking, mobile phone wap, bank wealth management gold card and U shield all exceeded their annual tasks.

Achievements can only explain the past, not the future. I have no reason to be complacent and have no time to rest in place. The new year has come, and I will use my brilliant youth to ignite the passion of everyone around me and inspire my colleagues to make more outstanding contributions to the development of the branch business.

In recent years, the international business department of CITIC Bank Nanjing Branch has always adhered to the policy of "culture leads, system ensures navigation", adhered to people-oriented education, focused on management around business centers, and strived to promote performance culture, team culture, innovation culture, learning culture and dedication culture, which fully enriched the brand connotation of CITIC Bank Nanjing Branch's international business, created brand effects, and achieved remarkable results in the construction of two civilizations. By the end of 2006, with the care and guidance of leaders at all levels, business growth and income growth have remained above 45% for four consecutive years. In 2006, the total revenue and expenditure was more than 2 billion dollars, and the interest income from intermediary business and trade financing exceeded 30 million yuan, which also promoted the development of the company's business and retail business. The International Business Department of Nanjing Branch has successively won the honorary titles of "Jiangsu Youth Civilization", "China CITIC Bank Youth Civilization" and "Excellent Collective" in the balance of payments declaration of Jiangsu Foreign Exchange Administration. At the same time, a large number of advanced individuals have emerged, such as "national outstanding league members", "international letter of credit experts", "youth post experts" and "document examiners".

First, organically combine the department's business vision with personal career design, so that "striving for first-class, department and employees, department and customers * * * grow" becomes the common vision of all employees, and the goal system of learning organization is established.

In recent years, with the intensification of banking competition and the constant adjustment of business model and profit model, international business has become the key business of more and more banks, and the market pressure is getting heavier and heavier. Therefore, the International Business Department of CITIC Bank Nanjing Branch has not only formulated short-term business objectives, but also formulated a long-term target system: taking "learning" as the leading factor and "innovation" as the driving force, fully tapping and giving play to the subjective initiative of employees. Improve the comprehensive business level of employees and improve the quality of foreign service, so as to realize the common vision of "striving for a first-class international business brand, achieving self-transcendence in the process of serving and promoting local economic development, growing together with customers, and allowing employees and departments to enjoy the operating results of the department in the process of growing together". Based on this, relevant implementation measures are formulated, such as: implementing post rotation system, providing relevant training opportunities for different positions, encouraging employees to re-learn and encouraging employees to participate in the study of relevant qualification certificates. , keep the number of qualified "international letter of credit experts" and "international factoring experts" always in the forefront of the industry and this system; In the operation of enterprises, employees are encouraged to break the old thinking inertia and achieve the purpose of innovation through learning. Many institutional innovations have been absorbed and adopted by CITIC Bank or other brother branches.

Second, adhere to the "people-oriented" as the starting point, pay attention to the cultivation and use of talents, and create a family-friendly departmental atmosphere, a United and hard-working team spirit and a learning team organization, which is the basis for promoting the international business development of Nanjing Branch and an important link in building a learning organization learning system.

Over the years, the international business department of Nanjing Branch has attached great importance to the construction of learning team organization, and the policy and resources are tilted. Actively encourage employees to participate in various forms of study, vocational qualification training and examinations, and select outstanding employees to participate in ICC training every year. The number of international business department of Nanjing Branch who passed the global letter of credit expert qualification examination was 13, ranking first in the system, and many others passed the factoring qualification examination. The main business lines of the International Business Department of Nanjing Branch hold regular business lectures to further deepen the understanding of basic business knowledge and new trends in the same industry. The International Business Department of Nanjing Branch also actively promotes the post rotation system, which not only provides employees with a broader development space, but also enhances the understanding and mutual assistance between posts. In view of the working characteristics of the International Business Department of Nanjing Branch and the contributions of various posts, the International Business Department of Nanjing Branch has formulated a more scientific internal reward and punishment mechanism and actively implemented an internal assessment system with "incentive mechanism as the core".

Three. Taking "re-learning" as the carrier and promoting the core competitiveness of international business with innovative culture is the source power of Nanjing Branch's international business development and the core task of establishing a learning organization.

Innovation is the only way for China's financial industry to survive and develop. Learning is the source of innovation. The first is to accelerate the development of business areas and product innovation. These explorations and innovations strongly support the adjustment of the customer structure of CITIC Bank Nanjing Branch, especially in the development of customers of large international foreign-funded enterprises. China CITIC Bank Nanjing Branch has completed the mission of expanding the market as a new business, and incorporated it into the regular business varieties. In 2006, combining IT technology with product innovation, telephone banking, online L/C opening and short message service for small customers were successively launched to create efficient, convenient and personalized service products, enhance the relationship between banks and enterprises and create new profit growth points. Second, the innovation of management means and management mode. In the new era, the international business department of Nanjing Branch attaches great importance to the application of new technologies, especially IT technology, and independently develops a trade financing management system and a statistical auxiliary system for foreign exchange settlement and sale-CMS. In addition, new policies and new requirements are continuously integrated into the CITIC Bank system, and the process is optimized through continuous innovation to improve efficiency and reduce costs.

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