The Taobao seller sent the wrong product and wanted to return or exchange the product. During the communication, I asked if it was necessary. I paid the shipping fee first, but the buyer did not reply

The Taobao seller sent the wrong product and wanted to return or exchange the product. During the communication, I asked if it was necessary. I paid the shipping fee first, but the buyer did not reply. He did not tell me that cash on delivery was not possible.

Yes, Taobao rules clearly stipulate that returns and exchanges without negotiation cannot use collect and surface mail, so this complaint will not be supported. The correct procedure is that after you initiate a refund application, if there is no pre-agreement with the seller and the incorrect payment on delivery leads to the seller's reasonable refusal to sign, you should contact Taobao customer service by phone and ask the customer service to negotiate with the seller. The customer service may contact the seller and suggest that the seller sign for delivery. However, SF Express is a high-cost express delivery. Medium and long-distance transportation is nearly twice as expensive as ordinary express delivery. The seller can propose that you pay the difference in freight in advance or other conditions. For example, if you ship by SF Express, the pay on delivery is 20 yuan, and the normal express delivery fee is 10 yuan. The seller can ask you to bear the difference of 10 yuan, which is reasonable.

It is not mandatory to contact the customer service and advise the seller. The seller can reasonably refuse the visa based on your complaint or your unwillingness to bear the difference.

The correct procedure for handling this matter: 1. If you find that the goods are inconsistent when you sign for and inspect the goods, reject them on site. This is reasonable and without any loss or trouble. If the seller refuses to accept the payment after signing for it, it will not be in your favor when Taobao intervenes in the dispute. This kind of mobile phone becomes bricked many times. You need to pay attention to sign for and inspect the goods according to Taobao's signing rules.

2. The receipt has been signed, and the seller acknowledges that the goods were sent in error. Then you need to first determine with the seller whether to return or exchange the product. There is no such thing as return and exchange. In your description, the seller does not respond to shipping costs. Then you should choose to return the product. It’s very simple. What’s the difference between buying after you refund and exchanging the product? Less time, less fuss. When you initiate a refund application, you can request that the seller bear all shipping costs. If the seller refuses to bear it, you can apply for Taobao's intervention on the third day after the refund application is initiated. After the customer service intervenes because the seller has sent the wrong goods, the customer service will ask the seller to Agree to the refund request and bear the shipping costs.

You choose a normal courier company to return the goods normally. After the refund application is completed, you will get the shipping cost and total product amount. You can then contact Wangwang to ask for payment via direct transfer from Alipay. If the seller ignores or regrets, you can initiate a breach of promise complaint through the complaint portal next to the transaction item. The complaint will inevitably be established. As a result, Taobao will deduct the seller's deposit to pay for your return shipping costs. , and a penalty of 4 points for each transaction will be deducted from the seller.

It’s too much to write, but the process is actually very simple.