How to deal with the problem of malicious refund in Pinduoduo?

First of all, it is necessary to determine whether the buyer is maliciously refunding. When the buyer determines the malicious refund, the seller should pay attention to communication skills at this time, try his best to grasp the evidence of the buyer's malicious refund in the chat, and avoid the occurrence of evidence that is not conducive to himself.

When there is a dispute between buyers and sellers, it is difficult or even impossible for them to adjust, and worse may happen. We should use the power of Pinduoduo platform to keep favorable evidence and provide it to Pinduoduo platform, which will ensure the rights and interests of buyers and deal with them fairly.

Malicious refund includes but is not limited to the following situations:

1. When the goods have been received, the buyer applies for no return but only refund without justifiable reasons, and after being rejected by the seller, he continues to apply repeatedly for no return but only refund.

2. Starting from the batch of goods on the platform, I applied for a refund in a short time, resulting in the order not being approved, which led to the seller's failure to deliver the goods on time, so as to complain that the seller could not deliver the goods on time.

Three, the buyer in the absence of substantial evidence, complaints about the quality of goods, counterfeit brands, etc., to force the seller to support unreasonable return.

Fourth, take photos of the special form of the commodity link marked "single shot and no delivery" and complain that the seller does not deliver the goods.

5. Other acts of abusing members' rights, such as: refusing to acknowledge malicious gains, returning empty packages/replacing packages, refusing or delaying payment of goods or services without justifiable reasons, maliciously returning more than enough, returning less than enough, defrauding compensation, etc.