What should I do if I am harassed by the decoration phone after buying a house?

Moving to a new house should have been a happy thing, but as soon as I got the key, the phone number of the decoration company was endless, and even my house number and my name could be accurately told, which made the prospective owners extremely angry. Many citizens questioned, how did they know that I bought a house? How did they get my number? Who leaked our privacy? In the past few days, the reporter of the Western Business Daily has launched an investigation on this matter.

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Owners make dozens of phone calls a day to see strange docks. "Mr Li, do you have the key to the new house?" We are a decoration company. Do you want to decorate? "Half a month ago, Mr. Li happily got the house key of a newly developed property in Qilihe District. I didn't expect all kinds of decoration harassment calls to follow. At first, Mr. Li will pay attention to what the other party is saying, but with more and more similar calls, he is tired. What makes him feel even more collapsed is that the other party not only knows his phone number, but also knows his name, house number and the size of the new house like the palm of his hand. Being harassed by all kinds of strange phone calls every day, Mr. Li feels that his normal life has been seriously affected.

Mr. Li and Mr. Zhao, who lives near Jiaojiawan in Chengguan District, have the same experience. What makes him feel helpless is that his house has only paid a few days down payment, and the prototype of the building has just come out. The sales calls of these decoration companies came to him, which made him take great pains. "I see strange piers are big now, and I asked other owners who bought the same property, so I was harassed," Mr. Zhao told reporters.

While being disturbed by the decoration company, many new house owners also expressed their doubts: "Who leaked my personal information?" Mr. Li recalled that he found that the company had very detailed information about the owner's buying a house, which he thought was related to buying a house.

Every step of buying a house in the sales office may be leaked.

When the reporter learned from the sales office of the new house purchased by Mr. Li, a staff member told the reporter that the staff of the sales office will leave the contact information of the customer, and a series of steps such as buyer's loan and real estate license will involve the participation of banks, housing management bureaus and other units, and the customer's information will be entered once by one department, and every step may be leaked. The person in charge of the sales office of a high-end residential district in Lanzhou even admitted to the reporter that there are many ways to disclose customers' personal information, and no one has specially studied this matter, and it will go away over time.

The decoration company has a special department to collect information.

165438+1October 2 1 morning, when the reporter of western business daily interviewed the buyer Mr. Li, his phone rang again. After the reporter connected the phone, the other party claimed to be the staff of a decoration company. After repeated inquiries, the other party claimed that his decoration company had a special information department to collect customer information. According to an insider, the decoration companies that can set up the information department to collect customer information are relatively large companies, and there are dozens in Lanzhou. A large number of decoration companies, after collecting customer information, entrust some telephone customer service companies to make calls, and if they win customers, return them to the entrusted decoration companies.

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The owner information of high-grade residential quarters sells for four or five thousand yuan.

According to an insider, the reporter searched a number of specialized telephone customer service companies through a recruitment website, and learned about their work as candidates in one of them. "Your job is mainly to make a phone call and introduce some information about the company to customers, that is, telemarketing. We provide you with all the customer information, so you just need to remember those words. " On the phone, a staff member of a company recruiting telephone customer service told reporters. When the reporter asked if it was a sales call from the decoration company, the other party said there would be. Regarding how to obtain personal information, the other party claims that customers will provide it, so don't worry at all.

An employee of a decoration company who did not want to be named told reporters that many home improvement companies have their own "ways" to obtain information about the owners who are about to hand over the house. In order to obtain this information, decoration companies often have to spend money to purchase, but they all have to buy and sell privately. He admits that this kind of work is often an individual who can master the owner's information. These individuals sell their customer information to the decoration company. If the real estate belongs to high-end customers, the quotation will generally be around 4000 to 5000 yuan, and there are also good connections. One or two thousand yuan can get the owner information of the whole community. In addition, some decoration companies send some cash to residential properties, and agree to give the corresponding commission after talking about a good customer. Residential developers or property owners will provide personal information to some decoration companies in this way of cooperation.

(The above answers were published on 20 16- 12-04. Please refer to the actual situation for the current purchase policy. )

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