The vivo phone suddenly cannot receive text messages.

If the mobile phone cannot receive text messages or multimedia messages, you can troubleshoot according to the following methods:

1. Some text messages/MMs cannot be received

1. Check whether there are harassment messages A number blacklist is set during interception

Enter the message APP--"circle icon" in the upper right corner--harassment message interception--blacklist management--number blacklist. If the number is added to the blacklist, incoming calls and messages will be intercepted

2. Check whether any third-party housekeeping software has intercepted SMS/MMS messages

Some security management software will intelligently filter received SMS/MMS messages. It is recommended that Uninstall the application. These software lists are generally named after "XX Butler" or "XX Security Assistant";

3. Please check whether you just cannot receive SMS/MMS messages sent by Apple phones

If you just cannot receive SMS/MMS messages sent by Apple mobile phones, you can receive messages sent by other mobile phones. It may be because the mobile phone number has been bound to an Apple device before, and the other party sends iMessages instead of ordinary text messages. Please refer to Apple's official instructions to unbind your mobile phone number from Apple devices. Please follow Apple's official instructions for specific steps.

4. Check whether the text message/MMS content contains sensitive words, causing the mobile phone to be unable to receive it.

Ask the other party to use test SMS/MMS messages, such as sending: Hello, thank you, etc., check Can it be received normally? If it can be received normally, it means that the SMS/MMS sent before may contain sensitive words.

2. All text messages cannot be received

1. You can try turning on and off airplane mode, or restarting the phone and re-triggering the network before trying.

2. Third-party SMS/MMS Apps may have compatibility reasons. It is recommended to use the system’s own SMS App. Go to Settings--Applications and Permissions--Permission Management--Permissions--Default Application Settings--Information and set to Information.

3. It is recommended to place the SIM card on another mobile phone to receive SMS/MMS test. If you still cannot receive SMS/MMS messages, it is recommended to consult the operator's customer service.

4. You can enter settings--system management/more settings--backup and reset/restore factory settings--restore all settings--restore, restore settings options. This operation will not delete files or software, but will cancel the password and restore all settings, including: set wallpaper, unlocking style, WiFi, default open programs, etc.

You can back up before operation: enter cloud service--device cloud backup--backup data type--system data--return--back up immediately to back up part of the system settings and desktop layout; cloud service-- Data synchronization--Turn on WLAN, Bluetooth, etc. to synchronize data to cloud services.

This is a related graphic link. If you have more questions, you can click the link to find the online customer service help page link.