Responsibilities of the six major positions in automobile 4S stores

After-sales Personnel Job Responsibilities 1

Job Responsibilities:

1. According to the needs of the sales manager and customers, responsible for the debugging, maintenance, and maintenance of customer instrument testing projects within the jurisdiction. Maintenance and customer training, etc.;

2. Responsible for customer telephone consultation, technical support and problem solving;

3. Responsible for timely feedback of daily work status and itinerary to the company ;

4. Responsible for filling in the machine adjustment record form, processing and organizing the machine adjustment data, and recording and analyzing the problems found objectively and timely to facilitate summary and improvement;

5. Provide customers with instrument calibration and other related reports according to customer needs;

6. Communicate with the sales manager in a timely manner and feedback relevant information to customers.

Job requirements:

1. Over 20 years old;

2. Technical secondary school degree or above, majoring in biotechnology, pharmacy, clinical medicine, etc.;

3. Have more than one year of debugging work on hemagglutination meters, be familiar with the knowledge structure of hemagglutination products, and be proficient in the structural principles of various brands of hemagglutination meters. Applicants with experience in debugging fully automatic instruments will be given priority;

4 , good learning and receptive ability, able to handle interpersonal relationships well and have strong communication skills;

5. Have a hard-working spirit, be in good health, and be able to adapt to frequent business trips.

After-sales Personnel Job Responsibilities Part 2

Job Responsibilities:

1. Arrange health base hotel rooms and vacation itineraries according to customer needs;

< p>2. Manage the hotel room status and check the booking status of various travel websites;

3. Track and process orders from various travel websites, and do detailed registration and order formulation and communication;< /p>

4. Pay return visits to customers, keep in touch with customers, and promptly reflect customers’ relevant information and problems;

5. Solve customers’ questions, familiarize themselves with and introduce relevant travel products fluently, Hotel products;

6. Other tasks assigned by the company.

Job requirements:

1. Good at writing and language expression, active and sharp thinking;

2. Clear mind, quick thinking, and good sales service Awareness, patience and meticulous work;

3. Love elderly care services;

4. No work experience limit, fresh graduates are welcome to join.

5. Have good professional ethics, be steady and steady, work carefully, and have teamwork spirit.

After-sales personnel job responsibilities Part 3

1. Comprehensively preside over after-sales service work, hold regular meetings, promptly solve problems that arise during work, and ensure the realization of business goals.

2. Develop after-sales service management system and business process work standards;

3. Develop after-sales service work plan to ensure the completion of after-sales service monthly and annual operating indicators.

4. Assess the work completion status of each position in the after-sales service department and coach employees to achieve work targets.

5. Develop after-sales service department training plans and organize their implementation to improve employees' work capabilities.

6. Connect with the manufacturer's services, actively cooperate with the work of the manufacturer's service center, and timely publicize and implement the manufacturer's service policy.

7. Provide timely feedback on service needs and information to relevant departments of the manufacturer.

8. Participate in the formulation of the after-sales service department personnel plan and performance system to fully mobilize the enthusiasm of employees.

9. Handle major customer complaints and claims in a timely manner, supervise and ensure service quality and customer satisfaction.

After-sales Personnel Job Responsibilities Part 4

1. Job Responsibilities:

1. Maintain daily customer relationships and handle customer ordering, delivery, and return needs ;

2. Responsible for the management, classification, sorting, filing and storage of the company's sales contracts and other marketing documents;

3. Supervise the implementation of the sales contracts Track and supervise, and provide timely feedback on contract execution to customers as needed;

4. Statistics and reports on contract performance, fund withdrawal, and business expense expenditures every month.

2. Job requirements:

1. College degree or above, accounting major is preferred;

2. More than two years of work experience, or more than one year of related experience ;

3. Proficient in using office software, standard Mandarin, strong communication skills, and strong sense of work responsibility.

3. Benefits:

1. Basic salary + performance + position salary + seniority allowance + benefits

2. 5-day working system of 7.5 hours/day , 9:00-12:00 in the morning, 13:30-18:00 in the afternoon; weekends;

3. Enjoy national statutory holidays, holiday benefits, birthday red envelopes, year-end bonus, double salary at the end of the year, paid Annual leave;

4. Pay pension insurance, unemployment insurance, work-related injury insurance, maternity insurance, medical insurance, etc. in accordance with national regulations;

After-sales personnel job responsibilities 5

< p>Job Responsibilities:

1. Responsible for the after-sales operation management of driving safety warning products;

2. Regularly collect product and service complaints and suggestions in various regions, organize and summarize relevant data, classify and organize difficult problems and feed them back to relevant departments for tracking and processing; be able to give priority to secondary technical support for problems reported by customers;

3. Responsible for the optimization, construction, supervision, and after-sales service network Management to ensure the continuous and healthy development of the after-sales service network;

4. Establish an after-sales service information management system (customer service files, quality tracking and feedback), data review and service provider fee settlement;

5. After-sales service process and service standards are determined;

6. Good service skills and logical thinking ability can give customers a good service experience;

Job requirements:

1. Have more than three years of experience in after-sales operations related to Internet of Vehicles or 3C products;

2. Be familiar with after-sales service business processes and have the ability to continuously improve;

3. Have good communication and expression skills and certain training capabilities;

4. Proficient in using PPT and Excel for reporting and data analysis and summary;

5. Dare to take pressure and have good teamwork Spirit and customer service awareness;

After-sales personnel job responsibilities Part 6

Job responsibilities:

1. Responsible for the training, guidance, debugging and troubleshooting of equipment installation workers Exclusion;

2. Responsible for coordinating the resources of after-sales related personnel to ensure the normal use of the product;

3. Drafting after-sales training and implementation manuals, organizing technical support and product Training;

4. Provide telephone support and answer customer technical questions;

5. Regular maintenance, spare parts replacement, equipment upgrades, information feedback, etc. during the use of equipment;

6. Other tasks assigned by department leaders;

Job requirements:

1. College degree or above in computer, communications or automation related majors;

2. More than two years of after-sales work experience, and experience in on-site equipment debugging;

3. Familiar with computer principles and the use of Windows operating systems, Android systems and their application software;

4 , Proficient in communication network and computer network technology;

5. Good communication skills, serious and responsible work;

6. Able to adapt to business trips;

After-sales personnel Job Responsibilities Chapter 7

Responsibility description:

1. A person who is independent, self-reliant, self-disciplined and has his own career plan;

2. Willing to accept new knowledge, New things, eager to learn, and diligent;

3. Have teamwork spirit, willing to share and share responsibility;

4. Those with communication work experience and excellent communication skills Priority;

Job requirements:

1. Must be able to adapt to business trips;

2. Complete the company's on-site installation, supervision, troubleshooting, training, and communication etc.;

3. Complete remote support, assistance, and completion time assistance (such as arrival, payment, acceptance, etc.);

4. Engineering materials, product documents, bidding, etc. ;

5. Understand the hierarchical protection security system of telecom operators; understand data security (including data desensitization, etc.) related products and technologies; understand big data technology, hadoop, mapreduce, spark, storm, nosql, etc. Candidates with mainstream big data products in the industry are preferred;

6. Candidates with pre-sales experience in the field of information security are preferred.

7. The company delivers other work;

After-sales personnel job responsibilities Chapter 8

Responsibility description:

1. Responsible for timely reply and Handle customer service emails from foreign trade e-commerce websites and facilitate transactions;

2. Maintain and optimize listing pages, launch new products, organize and translate product information to ensure account security;

3 , After-sales service, improve the store's praise rate and good credibility;

4. Combine with on-site and off-site promotion to increase website visits.

5. Handle customer emails and inquiries, provide pre-sales, during and after-sales customer services, and improve the quality and quantity of reviews;

6. Responsible for close cooperation with relevant departments, coordination and communication, Assist the warehouse and product development department to provide feedback on problematic products and shipment conditions.

Job requirements:

1. College degree or above, majoring in English, marketing, international trade and e-commerce is preferred;

2. English CET-4, Have strong communication skills and be able to use office software;

3. Be honest and trustworthy, and be down-to-earth;

4. Have strong learning and adaptability, and be familiar with e-commerce and foreign trade Interested and passionate;

After-sales personnel job responsibilities Chapter 9

Responsibilities:

1. Responsible for timely and accurate summary and reporting of after-sales data required by the manufacturer and the group ,

2. Responsible for the monthly data collection and completion of the monthly summary of the after-sales service, and updating the after-sales dashboard.

3. Responsible for the statistical collection and simple analysis of data related to the after-sales business,

4. Responsible for organizing and sending after-sales meeting minutes,

5. Responsible for the management of maintenance work orders and customer files, ensuring the security, accuracy and completeness of relevant information,

6. Compile and archive various documents of the department,

7. Assist after-sales personnel to improve the process of requesting leave, adjusting leave, business trips, etc.

8. Responsible for after-sales service The department’s item requisition and distribution management,

9. Other temporary arrangements,

Job requirements:

1. Full-time college degree or above, 1 More than 2 years of data statistics and clerical work experience;

2. Under 25 years old;

3. Have certain data analysis ability;

4. Have 4S Store experience will be given priority.

After-sales Personnel Job Responsibilities Chapter 10

Job Responsibilities:

1. Complete the commissioning and commissioning of project monitoring equipment, operation and maintenance, skills transfer training, technical exchanges, etc. Work;

2. Establish, coordinate and consolidate customer relationships, and assist the representative office in completing departmental after-sales service project delivery;

3. Responsible for risk identification, analysis, tracking and Respond; Responsible for the escalation and alarm of major issues during project execution;

4. Responsible for the execution management of engineering projects according to project and customer needs, and responsible for project progress, quality and cost.

Job requirements:

1. Priority will be given - those who are familiar with power equipment monitoring products or security video monitoring products;

2. Have experience in engineering project management in the weak current industry Experience and experience in weak and strong current engineering;

3. College degree or above, electronics, automation and other related majors;

4. Good communication skills and strong organization Coordination ability and resource integration ability;

5. Cheerful and outgoing personality, serious work, proactive, able to complete various tasks in a timely and efficient manner;

After-sales personnel job responsibilities 11

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Responsibilities:

1. Solve difficult software problems encountered by customers through QQ, telephone, network remote, on-site assistance, etc.;

2. Through department training , be proficient in product functions, solve after-sales problems in a timely manner, and record customer feedback and needs;

3. Responsible for receiving and handling customer problems or complaints, reporting, tracking, processing and feedback on major issues;

4. Assist in handling computer failures encountered by colleagues in other departments to ensure the normal operation of the company’s office equipment;

Job requirements:

1. College degree or above No limit on academic qualifications, major, or work experience;

2. Love after-sales and customer service-related work, have affinity, strong sense of responsibility, and have basic communication and expression skills;

3 , Familiar with Office software, understand certain computer knowledge and computer software and hardware basics;

4. Priority conditions: Be able to repair computers; have computer, accounting and other related professional qualification certificates; have experience in classroom decoration projects Implementation experience; possess software drawing skills, such as CAD, Visio, Photoshop, 3Dmax and other software;

After-sales personnel job responsibilities Part 12

Job responsibilities:

1. Accept after-sales issues reported through phone calls, text messages, emails and other channels;

2. Understand customer service needs, respond actively, and do a good job in after-sales resolution and dispatch;

3. Answer customer-related questions, maintain and improve customer satisfaction;

4. Work closely with various departments to coordinate and communicate;

5. Timely improve the knowledge in the customer service center system Library;

6. Continuously make suggestions for process optimization, provide timely feedback on problems and propose reasonable solutions.

Job Requirements:

1. Master’s degree or above in biology, medicine and other related majors. Priority will be given to those with experience in second-generation sequencing production and project management;

< p>2. Be familiar with the company's business and products, and actively participate in the construction of the customer service center system;

3. Be proactive in work, good at thinking, and have strong learning ability, logical thinking ability and Stress resistance;

4. Good oral and written expression skills, good team communication and collaboration skills;

5. Keen information capture ability and ability to follow-up processes Propose optimization solutions for existing problems.

After-sales personnel job responsibilities Chapter 13

Responsibilities:

1. Responsible for the company’s technical services and after-sales services for products, writing after-sales plans, and coordinating and communicating with customers;

2. Responsible for solving specific problems in the use of customer products, including experiments on molecular biology, cell biology, viruses, etc.;

3. Regularly cooperate with the company in product and service development Promotion work;

4. Cooperate with sales staff to handle emergency matters;

5. Assist supervisors in training relevant experimental techniques;

6. Other tasks assigned by the department head;

Job requirements:

1. Master’s degree or above, biology-related majors, outstanding master’s graduates may also be considered;

2. Applicants with relevant laboratory work experience will be given priority;

3. Can withstand a certain amount of work pressure, have a strong sense of customer service and teamwork spirit;

4. Urban Reliable, strong team awareness, flexible mind;

5. Excellent English, excellent professional level, able to read and translate English scientific and technical literature fluently; proficient in using computers and OFFICE office software.

6. Have good communication skills, strong sense of responsibility, be careful and patient.

After-sales Personnel Job Responsibilities Chapter 14

Responsibility Description:

1. Responsible for the full service work after the product leaves the factory, and responsible for the customization of customer service plans;

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2. Responsible for the on-site installation and commissioning of the complete machine equipment;

3. Responsible for developing regular routine maintenance customers, promoting after-sales service products, and responsible for regular routine maintenance of the equipment;< /p>

4. Responsible for on-site judgment, inspection and repair of problematic equipment at the customer's site;

5. Responsible for early communication on customer equipment modification or equipment relocation, assisting customers in program planning, and providing Implement plans and specific services;

6. Responsible for equipment failure processing and cause analysis and statistics, maintain problem database, and propose standardized solutions by category;

7. Responsible for customer equipment Regular inspections;

8. Carry out node tracking and supervision of the responsible service projects to ensure that the service projects are completed as scheduled.

Qualifications:

1. Bachelor degree or above, fresh graduates are welcome to join;

2. Electrical automation, mechatronics and other related majors;

3. Strong sense of responsibility, good communication, coordination and problem-solving skills;

4. Able to adapt to frequent business trips.

After-sales Personnel Job Responsibilities Chapter 15

1. Responsible for customer reservations and management;

2. Responsible for receiving customers who come to the store, confirming customer completion of maintenance items Relevant documents;

3. Responsible for business liaison with the workshop and spare parts department, confirm the progress of the operation, and contact the customer if there are additional operations and seek the customer's consent;

4 , Responsible for the promotion of system products and high-quality products;

5. Responsible for the delivery and cost settlement of repaired factory vehicles;

6. Responsible for caring for customers after repairs and maintaining customer files. ;

7. Responsible for recovering lost customers and collecting reasons for defeat;

8. Responsible for listening to and recording suggestions, opinions and complaints from customers, and reporting them to the customer service manager in a timely manner Reporting;

9. Responsible for assisting customer service specialists in providing value-added services;

10. Responsible for regular maintenance reminders for customers in the DMS system;

11. Responsible for the front desk 5S management in the reception area;

12. Complete other matters assigned by the leader.

After-sales Personnel Job Responsibilities Chapter 16

1. Accept customer inquiries and complaints, and be able to complete product repairs and bad parts processing;

2. Organize and analyze the data and information fed back during the after-sales service process, and summarize product repair rate data from time to time to serve as a reference for the company to improve product quality;

3. Assist other departments in after-sales support work;

4. Mail repaired and damaged parts to your home in a timely manner, summarize product failure phenomena, classify them, and count the production batches of faulty products;

5. Cooperate with the production department and sales department *** Analyze the causes of product failures together, and describe the failures in a reasonable way so that customers can easily understand and accept them;

6. Based on the analysis of the repair situations of different products, propose staged improvements to product design, process, Improvement suggestions and opinions on functions, stability, packaging and transportation;

7. Responsible, have strong customer service awareness, good language skills, and have a sense of patience, meticulousness, and tolerance , able to withstand a certain amount of work pressure;

After-sales personnel job responsibilities Chapter 17

Job responsibilities:

1. Responsible for applying for new media and creative media from the airport Approval, coordinating the information and documents required for approval.

2. Responsible for the off-site implementation of media, including all related matters such as media loading and unloading and engineering construction, to ensure that the quality of media construction meets customer standards.

3. Regularly check the media maintenance status, conduct regular return visits to off-site media, and provide photos and information for customer return visits.

4. In line with the data research needs put forward by customers, contact third-party organizations for research (50,000-100,000/time).

Job requirements:

1. Work meticulously and have a strong sense of responsibility;

2. Have strong communication and coordination skills and good language expression Ability;

3. Candidates with working experience in the marketing department or media department of an outdoor advertising company will be given priority.

After-sales personnel job responsibilities Part 18

Job responsibilities:

1. Responsible for handling customer complaints.

2. Responsible for solving quality problems in product use.

3. Responsible for guiding customer operations.

4. Responsible for company product promotion.

5. Responsible for completing other tasks assigned by the leader.

Job Requirements:

1. Willing to travel for long periods of time.

2. Have 3 years or more of after-sales service experience in furniture coating companies.

3. Have a strong sense of service.

After-sales Personnel Job Responsibilities Chapter 19

Job Responsibilities:

1. Able to independently complete the return, repair, packaging, delivery, and reconciliation of maintenance materials, etc. Work.

2. Do quotation, invoicing and other work according to customer parts needs.

3. Complete various registration forms carefully every day and keep the accounts clear at all times.

Fourth, on the basis of principles, be able to flexibly handle matters of receiving and returning materials with after-sales engineers and various departments.

5. Other daily work arrangements.

Qualifications:

1. Be meticulous, conscientious, fast, principled, have a strong sense of responsibility, and be able to withstand a certain amount of work pressure.

2. Be proficient in operating EXCEL tables and have certain number processing capabilities.

3. Be proficient in K3 document process operations.

4. College degree or above, with a certain foundation in English.

After-sales personnel job responsibilities Chapter 20

1. Maintain the company's distribution of customer resources and handle them in accordance with the company's relevant regulations;

2. Responsible for the company and customers Maintain the relationship between each other, grasp changes in customer information, dynamically understand customer situations, proactively maintain customers, and establish a mutually trusting cooperative relationship with the customer's main person in charge or handling personnel;

3. Ensure communication with customers Keep channels open and understand customer opinions in a timely manner. Report customers' opinions, suggestions, complaints and complaints to superiors in writing in a timely manner;

4. Answer general consultation questions raised by customers, establish customer service files and maintain and update them in a timely manner;

5. Regularly conduct service satisfaction surveys and customer return visits for the company's internal sales staff and external customers;

6. Assist sales staff to regularly visit customers and provide customers with professional consulting services.

After-sales Personnel Job Responsibilities Chapter 21

1. Guide partner company HR to use Liepin.com and provide recruitment solution suggestions to improve customer recruitment efficiency;

2 . Understand and analyze the company’s recruitment needs, and have an in-depth understanding and positioning of positions;

3. Collect and select candidates that match the company’s needs through various channels, and recommend suitable candidates to the company;

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4. Strengthen mutual understanding between the company and managers through effective communication, and guide managers to attend interviews;

5. Establish good relationships with customers and managers, and build a long-term talent pool;

6. Understand in-depth industry trends and personnel flow trends, and learn and share with the team.

After-sales Personnel Job Responsibilities Chapter 22

Job Responsibilities:

1. Understand product functions, identify problems and effectively solve possible problems with the product;

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2. Keep maintenance records and summarize reports in a timely manner;

3. Have good professionalism and affinity;

4. Responsible for joint debugging of software and hardware with the R&D department ;

5. Other related work.

Qualifications:

1. College degree or above, majoring in automation, electronics, etc.;

2. Familiar with basic hardware circuit principles;

3. Be rigorous and down-to-earth in work, have a strong sense of responsibility, be well-organized, be good at learning and summarizing, and have good teamwork spirit and communication and coordination skills;

4. Be able to adapt to short-term business trips, and work with structure will be given priority.

After-sales personnel job responsibilities Chapter 23

Job responsibilities:

1. Understand customer service demand information, conduct effective tracking, and provide pre-sales and after-sales guidance and Service work;

2. Use the company's products proficiently, answer customer questions and implement problems;

3. Work closely with relevant departments to coordinate and communicate;

4 , maintain customer relationships, and develop new customers

Qualifications:

1. At least 1 year of sales or customer service experience;

2. Possess keen skills Business awareness, strong adaptability, oral expression and communication skills;

3. Have strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;

4. Have strong learning ability, can quickly master professional knowledge, and start work in a timely manner;

5. Proficient in using office and good document writing skills;

6. Rigorous and planned work Strong, good at analyzing and thinking about problems, and responsible;

7. Diligent and down-to-earth, with good service awareness and teamwork spirit.

After-sales Personnel Job Responsibilities Chapter 24

Job Responsibilities:

1. Responsible for receiving customer vehicles at the store, computer data entry, and system operation.

2. Track the maintenance status of the vehicle arriving at the store and notify the owner of the vehicle.

3. Have front desk service experience in automobiles.

4. Good communication skills and ability to understand explanatory materials and information.

5. Adapt to the working environment and work pressure.

6. Responsible for processing and tracking customer satisfaction scores.

7. Responsible for reception work other than store manager.

Job requirements:

1. Technical secondary school degree or above;

2. Have strong communication and coordination skills and quick thinking;

< p>3. Good analytical and problem-solving skills;

4. Applicants with relevant working experience in 4S stores will be given priority.

After-sales Personnel Job Responsibilities Chapter 25

1. Responsible for the operation of the technical support platform, online reply to repair center fault work order solutions;

2. Responsible for the store Technical guidance, maintenance personnel technical ability improvement course development;

3. Responsible for on-site technical support for batch, major, and difficult problems;

4. Responsible for cooperating with quality assurance and R&D departments to solve problems Customer vehicle problems;

5. Responsible for the organization of technical support platform cases to improve the fault diagnosis tree;

6. Responsible for the development and management of after-sales maintenance manuals and diagnostic instruments;

After-sales Personnel Job Responsibilities Chapter 26

1. Responsible for all technical matters such as equipment installation, commissioning, daily maintenance, etc.;

2. Responsible for liaison and communication with customers on technical issues, Including understanding the usage of customer equipment, analysis of fault problems, and guiding customers to troubleshoot problems;

3. Regularly call back to visit the usage of customer equipment, record and summarize equipment problems and treatment methods, and report to superiors Report to the supervisor;

4. Complete other tasks assigned by the leader.

After-sales Personnel Job Responsibilities Chapter 27

Responsibility Description:

1. Provide pre-sales consultation and after-sales services to customers online;

2. Accept complaints and inquiries from customers, and coordinate and solve problems reported by customers in a timely manner;

3. Record customer information and archive it, be responsible for regular phone calls, investigate customer satisfaction, and collect statistics Feedback problems from customers and maintain customer relationships;

4. Feed back customer needs in a timely manner, summarize customer opinions and suggestions and report them to the department.

Job requirements:

1. College degree or above;

2. Have strong language expression, communication and coordination skills;

3. Have good customer service awareness, be self-motivated, and be able to withstand work pressure;

4. Be familiar with office software such as Office;

5. Be fluent in Mandarin and have the ability to Candidates with experience in customer service and administrative work are preferred.