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Humorous short sentences ask guests to help punch in and perform sentences.
First of all, we should have stronger fighting spirit and self-confidence than others in the world. Cheer yourself up every day and believe in yourself! Second, master the ability of data and analysis, which is also the basic work, master all the information for analysis, make plans and make decisions! For example, your own product information, customer information, market situation, company situation, competitors situation and so on.
Have to analyze! Moreover, the accumulation of experience. You can't always stumble in a pit, thoroughly analyze the causes of failures in all aspects, and then sum up and change the status quo! In a word, sales work is very challenging. Hold your horses and succeed step by step. I wish you excellent performance. First, a "top marketing expert" must be a person with a good attitude.
All success comes from a good attitude. A good attitude must be a positive attitude.
There is such a question: "How to move Mount Fuji"? The problem is bill. Gates put forward an interview question to those college graduates who are eager to apply for Microsoft.
Gates said that there is no fixed right answer. I just want to know if these young people are right. The only simple answer is: Mount Fuji won't come, but we will.
So how to get a good attitude? 1, affect the mentality with actions. Mentality determines thought, thought determines idea, idea determines behavior, behavior determines habit, habit determines character, and character determines fate.
2. Don't always say negative things. Psychology of language suggestion.
Negative words will inevitably lead to negative behavior. Be grateful and don't complain.
There must be. Family allows us to concentrate on our work; Teacher, told us a lot of knowledge; The leader created a good job for us; Colleagues and classmates complain, in addition to letting people know that you have some complaints and dissatisfaction, it will not bring you extra points, but will only deduct points.
Complaining is like yawning on the bus. Yawning will infect the whole city. It will only get worse and worse, and it won't work. 4. Learn to motivate.
The same is true of asking people to say "I am the best" every day to motivate themselves. "Master" will not be complacent because of temporary success, and will not be discouraged and give up because of temporary failure; People with a good attitude are motivated to do things and have an optimistic attitude towards problems; For people with a good attitude, the sun is new every day; You seldom hear him complain that his solution to problems is always more difficult than reality; When others see difficulties, he can always see opportunities through problems. The second "top marketing expert" must be a hard-working, learning-loving and summing-up salesperson.
You will never succeed without diligence. There is "nopains, nogains" in English. As the saying goes, "Diligence is a good training, and one point of hard work is one point of talent".
Look at the good people around you. Which one is lazy? Therefore, in order to become a "top master", it is best to use the word "diligence" first and try your best to do it. Learning is a basic ability.
"Reading, reading people, reading things". Learn from the strengths of colleagues, leaders, customers and everyone, and you are the master.
The third "top marketer" must be a marketer who has worked in multiple markets. Only by being a salesman in multiple markets can we find the law of solving problems from different regional markets.
Only those who have done a lot of marketing can be said to be top-notch in one or several aspects. A qualified salesman is one who can be a good salesman in a regional market; A salesman who can do well in different regional markets is an excellent salesman; Salespeople who can do well in different enterprises and different regional markets are "top marketing experts"; People who can manage different industries, different enterprises and different regional markets are marketing experts.
Fourth, a "top marketing expert" must be a good communicator. "Without communication, there is no marketing."
The fifth "top marketing expert" must be a dynamic marketer. It can infect people and can be transmitted.
Sixth, "top marketing experts" don't believe in experience, but only believe in initiative. Seventh, the "top marketing experts" are mostly accumulated and thin.
The eighth top marketing expert is often "enlightened". It is the most critical sentence when customers negotiate, the inspiration when planning sales promotion, the selling point when distributing goods, and the "finishing touch" when selling at the terminal.
There are many examples of communication failure in sales promotion. What are the reasons? In my dictionary, the so-called communication failure is described as follows: "If it is not accepted by the customer, or the customer does not understand, everything said is invalid. The reasons for this communication obstacle are that the language expression is too weak, the pronunciation, expression or reading ability is insufficient, the words and sentences are improper, or the communication object is not interested at all. "
It is very important to establish a bridge of "trust" or "goodwill" with customers when making initial contact with them. At the same time, we should first point out the urgency of customers' demand for this product, and then cause customers to buy it.
Almost all salespeople think that in all the links related to sales promotion, the most difficult thing is communication with customers. In fact, successful communication is very difficult because we are different from each other and have different positions.
I have seen this in many salesman training occasions: customer-your opponent. Think about it carefully, is this view accurate? Opponents are used to be defeated or destroyed. You may think it is glorious on the battlefield, but it is a disaster for you to beat your customers in business.
In fact, the real negotiation is gentle, there is no murder, and the customer wants to be the winner of this transaction. Therefore, you should give full play to your communication skills with the other party, treat customers with respect and friendliness, and let customers fully feel your efforts for him.
Only when there is a win-win situation in any business can we maintain long-term business ties. Actually, this is a simple common sense. I reiterate that it is because salespeople make this mistake again and again every day. The salesman himself also determines whether he can communicate well with customers.
I once met a salesman. During our conversation, he spat at the back of the office door as if no one had seen it. My affection for the salesman suddenly changed. In order to respect him, I didn't show a reproachful expression, but reminded him to pay attention to hygiene. But after a while, he picked up a tablecloth under the table and rubbed his dusty shoes.
.
2. What do you say if the customer needs to take care of your performance? Only when you have a good relationship with customers can you say such things, and you need customers to take care of your performance. The specific method is as follows: (1) You must turn your working relationship into a friend relationship.
I know this sentence 10 years ago. I just joined a company for less than 2 years. My business ability is average, and my relationship with customers is always not in place. There are many contradictions in communication at work, which is not smooth and very distressing. At that time, the boss often ran some important customers by himself. Later, when he saw that we didn't make progress, he sent us a sentence: Do you know what your problem is? Because you have always maintained a business relationship with customers, not a friend relationship.
Wake up the dreamer in one word. It turns out that doing business is not just a silly errand, but also a matter of using your head, thinking through your heart, and then guiding your actions. It turns out that I have never tried to develop my business relationship with customers into a friend relationship. Without the guidance of this theory, I certainly won't work hard in this direction. Then, many customers will simply talk about business with me, without any friendship, and of course it is difficult to communicate.
Under the guidance of this theory, the communication with every customer in the future will strive to develop in the direction of friends and regard them as the objects I want to develop into friends. You will slowly and sincerely treat others, and the result will be much better than the previous simple working relationship. I will explain the specific methods in my next outline.
(2) Find ways to level and close the relationship between you and your customers, instead of praising them blindly. This idea is still to complete the idea of 1
If you want to be friends with customers, you can't flatter them too much, so the flatter you are, the farther you are, the harder it is to be friends. It's about leveling your relationship and getting closer.
To put it simply, we should try to do more exchanges that can level the relationship, such as drinking tea and playing ball together. Instead of inviting dinner and giving gifts blindly, that is the idea of maintaining the leadership, which can only pull the relationship farther and farther, which is not conducive to becoming friends. (3) Tell customers that we need each other, not unilaterally.
What do you mean? Our usual customer maintenance always gives our customers an illusion that we really need their care, but they don't need our special care. This is terrible. This unequal demand makes us very passive in the process of maintaining customers. It can be said that customers like to bully us, especially when they are under great pressure, they will look for us to abuse.
In fact, many of these so-called customers we maintain are not high-level, and they are basically purchasing and operating. On a higher level, they are directors. To put it bluntly, they are all wage earners, but most of us are bosses or experienced salesmen. Being completely controlled by them is definitely not conducive to the establishment of a good relationship. Without mutual interests, it is difficult to establish a stable friendship. There is a saying that * * * interests pursue brotherhood, which is the reason.
In fact, our boss is a group with skills and resources. As long as you look carefully, you will always have some resources that customers need, and then express them, and you will definitely win their hearts. I think you are not a person who makes them do things all day, but a real partner. This will be explained in detail later.
Let me briefly summarize the customer relationship here (1), which is icing on the cake, not a timely help. This is the first thing to be clear. Don't think that this piece will go against the sky when it becomes stronger.
The relationship between customers must be based on the premise that the basic business work is in place in order to play a greater role. The better this premise is done, the more obvious the effect of the relationship between customer and affection will be.
(2) At this time, in fact, I just entered the sales industry, and I am convinced that customer relationship is omnipotent. It seems that after getting that person, any business is invincible. It took several years before I realized that I had entered a big misunderstanding. This is also related to the boss's guidance, deliberately exaggerating the effectiveness of customer relations, and then the salesman emphasizes this point in order to show his ability. Over time, let those newcomers who enter the sales industry. (3) Maybe I have explained this relationship now, and everyone thinks it is quite simple. Just a few years ago, I was arguing with the old salesman of the company in front of my boss.
The boss asked, what do you think is the most important thing to do a good job in current sales? Those old salesmen all agree on relationship or relationship. As long as the relationship is in place, everything is a small matter. But I, the only one, put forward a different view: do the basic work that suppliers should do, such as basic performance and service level. And do a good job within the scope of their duties, and then the so-called customer relationship will also help, so as to achieve the greatest effect.
It is because of this controversy that the boss slowly handed over the sales department to me. Facts have proved that leading the team depends on correct thinking rather than silly execution.
Hee hee. (4) The better your foundation, the more you need the help of customer relations.
For example, your products are very good, the service level in all aspects is also excellent, and the performance is also very good. This situation is actually the time when customer relationship is most needed. Because often at this time, whether you are a monopoly or several competitors of the same size are competing for the resources of this customer or platform, you need the assistance of customer relationship.
Rather than the poor understanding of everyone, poor grades are more important. I tell you, when you have a bad foundation, customer relationship is often invalid. You dare not ask for gifts or invite people to dinner. Because you have a poor foundation, it is easiest for leaders to find out if you do something small for you. Only when you come on the basis can you dare to accept your benefits and make friends with you. (5) When your products are excellent and your service level is high, the most important thing is to strengthen the customer relationship.
Let me give you a vivid example, and everyone will understand. For example, there are two suppliers, A and B, which are equally competitive in the market and both sell their products on the platform of JD.COM.
If the purchasing manager in charge of this project leans a little bit on resources and pays a little attention to one of them, I tell you, it is very easy to bring down the other. If our products have a strong sales force, a platform like JD.COM is to make the products that sell well better.
3. Ten sentences that touched the guests in the service 1. I wish you a happy life and thank you for calling.
Your satisfaction is our pride! Wish you a happy life!
You are our parents. If you need anything, please tell me.
4. Glad to serve you!
It doesn't matter whether you buy our products now. When you came to us, you were our distinguished guest. You can learn about our brand and products first. (sincere attitude, eyes looking straight at each other)
6. I'm glad to serve you. I hope we can continue to cooperate! thank you
7. The weather is dry and muggy in summer. Please drink a glass of water to cool down! (Handing water, smiling)
8, specific problems, specific analysis! It depends on what you do … no matter what you do, what the guests value is whether you are sincere or not, it should be like this!
9. Paper towels in rainy days: Welcome to our shop in the rain. Thank you very much. Wipe the rain first!
10, thank you for coming, and hope to serve you next time!
1 1. What can I do for you?
12, it is my pleasure to serve you, and it is also our pleasure to give us suggestions. (When customers criticize your products)
13. If it is not suitable, there are many products here. I hope you can choose the product you are most satisfied with. Customer satisfaction is our goal.
14, it's my pleasure to serve you.
15, hello, welcome, what can I do for you?
The last day's performance was calm. I read about Tao Qian and saw the noise and heat of that era. He looked up at the foot of Guanshan Mountain, but his eyes were stung by utilitarian Sun. So he calmly turned and walked into the countryside, chanting "the mountains are getting better every day", and the thin cloth was filled with a layer of calmness. I have read about Su Shi, and he was stung by the cold on the ship when he saw the ship bumping on the fast-flowing river. Seeing him abandon the ship and return to the shore, he sank the diluted gas into his stomach and sang "I want to go home by the wind", calmly letting the snobs pester him. Cultivating this calm and diluted spirit can make me learn to turn around and give up when I am impetuous and injured, so that I can calm down and precipitate, thus making my life more tasteful.
Being bookish is a spirit of transcendence. I have read Zhuangzi, and I have seen him roam freely. In the reality of trouble, he took off with the attitude of Kun Peng, and his transcendental spirit almost came to the end of Qingming; The heavy work and reputation on the earth have lost its appeal to him. I read the Buddha, and saw him quietly meditating as a Buddha under the bodhi tree, transcendentally turning his mind into an empty universe and then embracing everything. It is with this transcendental spirit that they can overcome difficulties and gain absolute spiritual freedom. Although it is difficult to cultivate this detached spirit, I am willing to try my best to be influenced by it and let myself be independent of things and not serve the form in this mottled world.
5. Search for humorous sentences, please help. 3. Two charming children got married. After seeing off the guests, the groom returned to the bedroom and found a meatball lying on the bed! The groom was frightened and asked where the bride was. Meatball said shyly, I hate it, you don't even know people when they take off their clothes! 4. Two old couples had a whim while eating one day: naked rice! Get back to your old feelings! After undressing, the old woman said, I still have a reaction! The nursing room is as hot as when I was young! The old man squinted and said, it's drooping in the soup! 5. Four mice brag: A: I eat rat poison as candy every day; B: it itches if you don't step on a mouse for a day; C: Don't go to the streets several times a day. D: it's getting late. Let's go home and hug the cat.
6. The sky is blue and the sea is deep, and nothing a person says is true; Love is eternal, blood is bright red, and it is impossible for a man not to fight; When a man has money, he is destined for everyone. If a person can rely on it, pigs can climb trees. 7. A group of ants climbed up the elephant's back, but they were knocked down. Only one ant sticks to the elephant's neck. The ant below shouted: strangle him, strangle him, demo, it's fucking backwards! 8. The child stole a parrot from a brothel. As soon as he entered the door, the parrot called, Move! Seeing his mother, he shouted: The boss has changed, too! Seeing his sister, he shouted, Miss has changed! Seeing his father, he shouted, I'm still an old customer! 9. Long road of life, who is better! Family to take care of, lovers to get along! There is a cook at home, a kind-hearted person outside, a nice table and a missing person in the distance! Keep two, keep one, develop three, four, five, six, seven! 10. A puppy climbed onto your dining table and crawled towards a roast chicken. You are furious and say, if you dare to do anything to that roast chicken, I will dare to do anything to you. As a result, the dog licked the chicken's ass and you fainted. The dog said happily, let's see who is tough.
1 1. Legend has it that tonight, ghosts wander, dead light reappears, and ghosts turn around! May the ghost hear my call, come to your head in the middle of the night, touch your face with pale face, green eyes and dry hands and say good night to you for me! 12. Yesterday, I dreamed that God said I could have a wish. I took out a globe and said I wanted world peace. He said it was too difficult to change. I took out your photo and said I wanted this person to look good. On reflection, he said that I would take another look at the globe. 13. The woman is ugly and can't get married, hoping to be trafficked.
Finally, my dream came true, but I couldn't sell it for half a month. The kidnapper sent him back, but she insisted on not getting off. The kidnapper gritted his teeth and stamped his feet: Let's go, don't want the car. 14. The mouse is particularly depressed because he has no girlfriend. Finally, a bat agreed to marry him, and the mouse was very happy.
Others laughed at his lack of foresight. Mouse: What do you know? She is at least a stewardess. 15. A friend asked the bat how he married a mouse. The bat's eyes are full of tears, which is meaningful: alas! That day, he ate Brother Wei, with strong firepower, and jumped on the ceiling to let him succeed.
16. I sent you this message for ten cents to tell you that I am not a penniless person. For example, this dime message is my birthday present to you.
17. The ant lay lazily in the soil and stretched out a leg. What is your friend asking you? Ant: Then the elephant came and tripped him. 18. The magpie came, and my mother said it was like a bird and a guest; The swallow came, and my mother said it was a good bird or a guest. The crow came, and the child asked, are you a guest? The crow cried, Yes, I am a hacker! 19. A beautiful woman found lipstick too heavy, wiped it with a wet tissue and threw it on the road.
An old man picked it up, looked at it for a long time and suddenly woke up. He caught up and said, girl, this ultra-thin one is easy to fall off! 20. Cucumber was lovelorn and cried. Eggplant comforted her: Love is not only sweet, but also intoxicated, heartbroken and tearful. Alas! Who made you fall in love with onions? 2 1.20 years ago, dad held you waiting for the bus. Everyone laughed at the ugly child, and dad cried.
An old man selling bananas patted his father and said, "Don't cry, big brother, give the monkey a banana!" " ! Poor thing, I'm so hungry that I have no hair. "22. On the plane, a parrot said to the stewardess," Give me a glass of water. The pig said to the stewardess like a parrot, "Give me a glass of water." "The stewardess was furious and threw the parrot and pig off the plane.
At this time, the parrot said to the pig, "You are stupid, I can fly." 23. An old farmer is hoeing in the field. A crow flew by and took a shit and landed on the old farmer's face. The old farmer looked up and cursed: "Fuck you! I don't know how to wear shorts when I go out! " The crow said, "ah! You shit and wear underpants! " V 24。 Xiao Ming told his mother that a guest came to play at home today, and my brother put a thumbtack on the guest's chair. I saw it.
Mom said, "Then how did you do it?" Xiao Ming said, "I stood by. When the guest wanted to sit down, I took the chair away from behind him." 25. A conversation on a crowded bus one day went like this: A standing pregnant woman said to a man sitting next to him, "Don't you know I'm pregnant? I want him to give up his seat.
) I saw the man nervously say, "The child is not mine! 26. Just a gust of wind, but so eternal, just a dream, but so real. You bowed your head and said nothing, but I couldn't calm down. I finally can't help telling you, let me know the next time you fart! 27. A pair of lovers were caught by a savage in the mountains and said that you would let you go if you ate each other's shit. The lover did it. On the way home, the woman cried. The man asked her why, and the woman said sadly: You don't love me, otherwise you wouldn't pull so much! My Supplement 2010-02-0916:11There was a Pan family whose elder passed away.
At the family festival, an old gentleman with a strong accent was invited to be the master of ceremonies. The obituary reads: Filial piety: Pan Genke's filial daughter-in-law: Chi's filial granddaughter: Pan Liangci's filial grandson: Pan Daoshi, but this old gentleman is blind and his pronunciation is not standard.
When he called the roll according to the obituary, anyone who literally had three points of water or left the capital missed it. So I read it to him like this: "Filial piety, flipping ... and fighting ..." Filial piety felt very strange, but was afraid to ask, so it turned a somersault.
Then he said, "Filial piety, it's .................." Hearing this, Filial piety said, "Should I turn it over, too?" So the filial daughter-in-law also turned a somersault. Again: "Filial piety granddaughter, turn it over twice.
Hearing this, the filial granddaughter thinks that my parents have turned over, and I want to turn over! So I turned two somersaults. At this time, Sun Xiao thought to herself, "Mom and Dad turned it over once, and my sister turned it over twice. How many times should I turn it over?" I get nervous when I think about it.
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