Can I report the loss of Hefei bus card? we

Can I report the loss of Hefei bus card?

Yes, Hefei bus card can report the loss. When your bus card is lost or stolen, you can report the loss by telephone or online platform in time to avoid the funds in the card being stolen. When reporting the loss, you need to provide relevant personal information and card number so that we can handle it for you in time.

The loss reporting service is to protect your rights and prevent the bus card from being stolen by others. During the loss reporting period, if someone tries to use your bus card, it will prompt that the card number is invalid, thus ensuring the safety of your funds. First, understand the Hefei bus card

Hefei bus card is a public transport payment card issued by Hefei Public Transport Group Co., Ltd., which can take public transport such as buses and subways in Hefei. Hefei bus card has the functions of recharging, checking balance and consumption records, which is convenient for citizens to travel.

Second, the loss reporting process.

Go to the service outlets designated by Hefei Public Transport Group Co., Ltd. or the online loss reporting platform, and report the loss with the original and copy of valid ID card (such as ID card, household registration book, driver's license, etc.). ).

Fill in the application form for loss reporting, and explain the reasons for loss reporting, card number and other related information.

Submit the application for loss reporting and pay the related loss reporting fee (please consult the service outlets or online loss reporting platform for specific fee standards).

Waiting for the audit, it usually takes 3-5 working days. After approval, the original bus card will be cancelled and the balance will be transferred to the new card.

You can use the new card after you get it and recharge it.

Third, matters needing attention

Please confirm that the balance in the bus card has been consumed or transferred to other accounts before reporting the loss, so as to avoid losses.

After the loss is reported, the original bus card will no longer be used. Please take good care of the new card.

If you need to reissue a new card, you must follow the relevant regulations of Hefei Public Transport Group Co., Ltd.

To sum up: Hefei bus card can report the loss to ensure the safety of your funds. When reporting the loss, you need to provide relevant personal information and card number so that we can handle it for you in time.

Legal basis:

Article 107 of the Contract Law of People's Republic of China (PRC): If one party fails to perform its contractual obligations or the performance of contractual obligations is not in conformity with the agreement, it shall continue to perform its obligations, take remedial measures or compensate for losses.