Is 12345 closed during the Mid-Autumn Festival?

Hello, 12315 will not be closed during the Mid-Autumn Festival. 12315 is the consumer complaint reporting hotline. During the consumption process, you can call us when your legitimate rights and interests are infringed upon; when you discover counterfeit and shoddy goods and black dens that manufacture and sell counterfeit and shoddy goods. After dialing 12315, please answer the questions according to the staff's prompts. In addition, there is a fee for dialing 12315.

12345 Government Service Convenience Hotline (referred to as 12345 hotline) refers to the special reception service established by the people's governments of various cities, consisting of telephone number 12345, mayor's mailbox, mobile phone SMS, mobile client, Weibo, WeChat, etc. The public service platform for hotline matters provides "7×24 hours" all-weather manual services. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

In December 2016, the national standard "Government Hotline Service Specifications", which took three years to be drafted by Jinan Hotline in Shandong Province, was approved by the National Standards Committee and officially released nationwide, and the 12345 hotline was officially upgraded to a national standard.

On January 6, 2021, the "Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Convenience Hotline" was issued to further optimize the local government service convenience hotline and improve the level of government services for enterprises and the people. ?[2]?On June 1, 2021, Beijing's 12345 minors protection hotline was officially opened,?[10]?Shanghai's 12345 minors protection hotline was opened?[11]? On April 23, the General Office of the State Council issued opinions on promoting the efficient connection and linkage between the 12345 government service hotline and the 110 alarm service desk (Guobanfa [2022] No. 12). ?