How does enterprise WeChat send messages in groups and reach customers in batches?

Customer contact is the highlight function of enterprise WeChat. In order to keep customers active and enhance customer stickiness, community operations need to reach customers frequently and efficiently, and need mass delivery function.

Enterprise WeChat officially provides three mass sending tools: mass sending to customers, mass sending to customer groups, and enterprise publishing to customer circle of friends.

▊? First, send messages to customers in groups.

Support instant push of the same message to batch customers.

Operation path:

1. Log in to the official background-customer contact-mass sending tools-mass sending messages to customers, and enter the mass sending settings page;

2. Select the sending object, input the content message to be sent, add pictures, videos, web pages and applets, and click Save;

3. After successful setting, the message will be sent to the customer immediately.

Group send limit:

1. Administrators or business leaders can create all customer mass messages within their management scope, but they must be sent by members for subsequent service;

2. Customers can receive at most 1 mass messages from one member every natural day, and at most 4 mass messages from administrators or business leaders of the same enterprise every natural month.

▊? Second, send messages to corporate customers.

Support instant push of the same message to different customer groups.

Operation path:

1. Log in to the official background-customer contact-mass sending tools-mass sending messages to customers, and enter the mass sending settings page;

2. Select the sending object, input the content message to be sent, add pictures, videos, web pages and applets, and click Save;

3. After the setting is successful, the message will be sent to the customer base immediately.

Group send limit:

1. Administrators or business leaders can create mass messages for all customer groups within their management scope, but they must be sent by members for subsequent service;

2. Members can only select 200 recently active customer groups they manage at a time for mass sending. Recently active refers to the customer base that recently created or sent messages;

3. Each customer group can receive at most 1 mass messages from one member every natural day, and at most 4 mass messages from administrators or business leaders of the same enterprise every natural month.

▊? Third, the enterprise publishes to the circle of friends of customers.

The administrator or person in charge edits the content and selects the visible customers. After the member confirms, he can post the content to the customer's circle of friends, and also comment and interact with the customer.

Operation path:

1, the administrator or person in charge logs into the background-customer contact-mass sending tool-enterprise publishes to the circle of friends of customers, and enters the mass sending setting page;

2. Select a circle of friends or customers visible to the public, enter the content, and click Save.

Group send limit:

Each customer's circle of friends can display up to 4 articles published by the company every month.

Enterprise WeChat officially supports instant mass mailing to customers and mass mailing to customer groups. However, in practice, sales or operation personnel will preset the operation plan in advance, especially in the case of a large number of customers, which requires the customer SOP plan to ensure the standardization, order and efficiency of the output content. Jukryn Yunqi Weibo's SOP planning function supports the preset message to push the copy by date, and you can choose to send it immediately or regularly.

In addition, Jukryn Yun Qi Weibo also supports adding friends automatically to help you quickly add powder and expand customers. For details, please consult official website to apply for a free trial.