Summary of bank manager's year-end personal work

It's time for the annual work summary again. The bank manager should have gained a lot of experience in this year's work. The following is a summary of the year-end personal work of bank managers compiled by me for your reference only. Welcome to reading.

Summary of personal work of the bank manager at the end of the year (I) Due to work needs, I worked as a department manager in the personal business department of 20xx branch from the end of X to the beginning of X. According to the working ideas of the party committee of the bank and the current situation of personal business development in X branch, the work direction of "attaching importance to traditional business, paying close attention to new business and promoting steady and rapid growth of personal business income around new economic growth points" was established. Specific work report:

I. Promoting the steady growth of deposits and loans

Under the correct leadership of the Party Committee of the Bank, various labor competition activities such as "xx", weekly supervision and daily supervision have promoted the steady growth of savings deposits and personal loans. Thanks to the joint efforts of the staff of the whole bank, by the end of X, savings deposits had increased by X billion yuan on the basis of the balance at the beginning of the year, and the plan of x% issued by the branch had been completed, and various loans had increased by X billion yuan compared with the beginning of the year, making xx a better "X" in recent years.

Combined with the high-quality transportation capacity of xx and the investigation of the personal financial business department of agriculture, rural areas and farmers of the municipal branch, the Measures for the Administration of Personal Ship Mortgage Loan of X Branch (for Trial Implementation) was issued, and xx Branch became the first branch to offer personal ship mortgage loan. As a big water transportation county, we have a new economic profit growth point.

Two, promote the sustainable development of the work of agriculture, rural areas and farmers, and reduce the loan risk of agriculture, rural areas and farmers.

Continue to promote the work of agriculture, countryside and farmers with "xx" as the support point. Collect the information of X-number of rural commercial banks, organize X-month training sessions on the installation and use of rural commercial banks, install X rural commercial banks at one time, and open X rural commercial banks for small cash withdrawals, so as to broaden the card environment for benefiting farmers.

Under the leadership of the president, we went to three rural outlets for a thorough investigation. In view of the current situation of "the growth of non-performing loans of small-scale agricultural loans" and the actual situation of farmers, the scheme of "prosecuting part, deterring part, collecting part at home and suspending part" was formulated and implemented to prevent the non-performing loans of small-scale agricultural loans from being blocked. Through various means, the county * * * recovered X million yuan, and the non-performing rate was controlled below x%.

Three, pay close attention to the development of new business, wealth management products and gold sales to achieve zero breakthrough.

In view of the new changes in the financial market and customer demand, we will promote the marketing of wealth management products from the interests of customers. First, I took the lead in marketing 10,000 yuan wealth management products. Secondly, I worked out a reward method for wealth management products, and then explained the spirit of wealth management products to the director, lobby manager and account manager. At the beginning, every time there is a new wealth management product, the information and key points will be printed to the lobby manager Wang Xiaoyan and others, and marketing will be pushed away from point to point. By the end of X, * * * had sold RMB 10,000 in wealth management products.

In view of the recovery of the gold market and the requirements of customers, the lending branch agreed that the business department of xx Branch should take advantage of the east wind of buying and selling physical gold, and with the support of the leaders of the branch, coordinate the internal departments of the banking regulatory bureau, the industrial and commercial bureau, branches and so on, so that the business department of xx Branch could successfully sell physical gold in X month, and organize the marketing of X grams of physical gold in that month. In X month and X month, they both won the second prize in the precious metal sales competition of San Agricultural Bank of China, with a bonus of 3,000 yuan each.

Fourth, attach importance to the development of credit card business.

Strictly control the incremental quality of credit cards to avoid the phenomenon that "bad money drives out good money" in monetary science from happening to platinum credit card customers. For the existing platinum credit card customers, we should change the current situation of "re-issuing cards, ignoring management and neglecting education", sort out the original customer groups, pay equal attention to kindness and credibility, guide customers to use platinum credit cards correctly, spend money reasonably and earn points reasonably, and avoid malicious cash withdrawal and malicious overdraft. Give continuous use and appropriate increase to customers with high points, high installment and high contribution rate, and give credit relief and credit lock to customers with low points and no installment, so as to promote the benign, healthy and sustainable development of credit card business.

Under the correct leadership of the card department of the branch and the bank leaders, I led the account managers of the finance department and outlets to actively develop credit card installment repayment and credit card installment car purchase business. On March 3rd, 20xx, ABC increased the monthly installment amount by X million yuan, and the number of new cars per month was X, ranking second. For xx Agricultural Bank, we won the branch incentive fee of X million yuan. This year's credit card business income increased by X million yuan compared with the same period of last year, with a growth rate of x%, which made a great contribution to the intermediary business income this year.

Verb (abbreviation of verb) VIP team building has made some achievements, but there is still a long way to go and efforts are needed.

No matter how fierce the competition between banks is, its essence is just the competition for high-quality customer resources. Therefore, paying attention to the construction and management of VIP team and enhancing competitiveness will determine who will occupy high-quality customer resources. This requires: first, team members should have a high sense of responsibility, dedication and comprehensive quality; Second, we should have good financial products, and carry out comprehensive financing and combined marketing of various financial products for people with different personalities and needs. No product can satisfy all customers, and no account manager can handle all customers. No matter people or products are flawed, there is no perfect individual, only a perfect team. This is the goal, and we still need to work hard. In the appraisal of the city branch, xx Agricultural Bank won the X and X places in the VIP team management of the city branch in X months and X months, respectively, and the handling fee was rewarded with X million yuan.

Six, pay attention to network transformation and quality civilized service.

According to the requirements of the transformation of network construction, we will attend the morning meetings of various institutions from time to time, preach financial products and financial product marketing, and participate in branch training skills for job transfer training.

Make use of the "secret person's unannounced visit" of the head office to improve the civilized and high-quality service of outlets, formulate the "Measures for Rewards and Punishment of Civilized and High-quality Service Management of xx Branch", organize a staff member of the Finance Department to inspect and supervise institutions from time to time, and call on everyone to "make civilized and high-quality service a habit!"

Looking back on this year's work, I was in a hurry, with achievements and some unsatisfactory places. Thanks to the correct leadership, care and support of the bank leaders and the help of my colleagues, I will continue to work hard and make selfless contributions in my new job.

Summary of personal work of bank managers at the end of the year (2) Time flies, and 20xx years have passed in a blink of an eye. During my year as account manager in xx Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work in 20xx is now reported as follows:

1.20xx years, under the care and guidance of branch presidents and bank leaders,

I got familiar with the new working environment in a short time. In my work, I have carefully studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch, first of all, we must increase the customer base. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as xx Guijiu Trading Center, xx Power Industry Company and xx SME Service Center. Although my current contribution is not great, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of X, individuals had accumulated deposits of more than X million yuan, with an average annual daily deposit of more than X million yuan, and made new breakthroughs in the business of paying wages, X merchants and notice deposits.

Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position.

The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and carry out daily maintenance for different customers as always, even if it is a blessing and greeting from a short message, it represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 20xx years, accumulated loans of more than RMB 10,000 were issued, and loans of RMB 10,000 were repaid on time. None of them have bad loans and bad credit, and they have achieved personal compliance while obtaining high-quality operating profits, ensuring the safety of credit funds.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard actively, enhance my sense of service purpose, show great courage and pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work.

Summary of personal work of bank manager at the end of the year (III) In 20xx years, there are many things worth remembering for the bank employees in X Center, especially the comrades who work in the position of account manager. At the beginning of the year, I competed for this position. In my own words, "this is the first time I have officially stepped onto the platform of work for many years", and I almost lost the election unexpectedly. Competition made me feel pressure from the beginning, that is, since then, my heart and myself have become more energetic. I will work hard and live up to my mission. He thinks so and does so. Over the past year, I have closely followed the pace of the leadership of the sub-branch in my work and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and effects, the spirit of dedication and selfless dedication was demonstrated.

Up to now, I have completed the task of increasing deposit by X million yuan, completing the plan by x%, discounting acceptance bills by X yuan, completing intermediary business income by X million yuan, and completing personal deposit by X million yuan. At the same time, it also completed fund sales, credit card and debit card marketing, completed the online banking system of the construction bank of the power supply company, and assisted the branches in the research and development and promotion of the real-time electricity bill collection and payment system.

First, customers are the first, and deposits are the center.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work. He looked up more information from a company's secretary resource online. Financial personnel capture information in a humble sentence, feedback and track it in time. Finally, nearly X million yuan of funds arrived at the beginning of the year, which achieved a "good start" and laid a good foundation for the bank to increase deposits.

In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. It must be a surprise for a customer to receive flowers from him on his birthday. If the customer receives interesting information from him when he is upset, he should temporarily put the unhappiness behind him and be grateful; And when the customer is unfortunately lying in the hospital bed, he will see him running up and down after he is busy ... Although everything is normal and simple, there are not many meticulous people like Chen Gang.

Second, "the needs of customers are my job"

I have been engaged in credit and deposit work in banks for more than ten years, and I have comprehensive independent work potential. With the needs of bank reform, my work potential and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages. In order to fulfill my mission and complete the tasks assigned by my superiors, I, as the account manager in charge of several key customers, responded to the difficult situation of increasing competition in the same industry, boldly explored ideas, established the concept of customer first, recruited different customers and adopted different working methods to bring the best financial services to customers. According to his self-understanding of work, it is "the needs of customers are my work".

Third, open up new ideas, be brave in innovation and work creatively.

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you have me, and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.

I think as a good account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track the downstream funds from customers to our bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit have been opened in our bank. In addition, this year 10, he successfully retained a customer to open an account in our bank after careful door-to-door contact when the municipal government asked the national treasury to collect and pay the budget unit account and transfer the funds to the commercial bank.

For example, taking health and fitness activities as a clue, carrying out table tennis and badminton activities with customers not only pushed the communication with customers to a deeper level, but also broke the traditional public relations model and received very good results in the work. In X this year, when having a friendly skill exchange with the relevant personnel of a real estate company, he learned that the customer wanted to auction some of his properties, and he tried his best to successfully transfer the auction money of X million yuan to our bank.

I have a strong sense of professionalism and responsibility in my work. I work hard, I work hard. I never pick and choose, and I don't pick the important ones. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he sacrificed his spare time, put aside weekends and holidays, and used all the time and opportunities to serve customers, make friends with customers and be friends that customers would like to associate with. Through unremitting efforts, I handed in a satisfactory answer sheet for myself in my 20xx years of work.

Summary of the personal work of the bank manager at the end of the year (IV) In 20xx years, I served as the account manager of the branch company and the supervisor of the bank acceptance bill of the branch. Over the past year, with the care and support of bank leaders and the help and support of colleagues, I have made great efforts to create extraordinary achievements in the heavy and ordinary customer marketing and bill acceptance business. The marketing work was fruitful, and the bill discount reached X billion X million, without any accident, which made due contributions to establishing a good image of the Bank.

First, continuously strengthen learning and strengthen the awareness of active service.

Marketing work and bill discounting work are very common and complicated, and they all say to do one thing and love another. I think, since I have chosen a job, I should be down-to-earth and do it meticulously. As an account manager and bill manager, I know the importance of my work, because it is a window for customers to directly understand the bank and plays a bridge role between customers and branches. Therefore, I have a strong sense of professional honor. In marketing and bill management, I always insist on learning business with an open mind, exercising my skills with heart, handling business patiently and treating customers warmly. As a member of X Bank, I have firmly established a sense of service in my work, always caring about my customers and my bank, and striving to improve the service level and quality. Over the past year, I have been full of hope and confidence in the branch and myself under any circumstances. I love my job. Now, in the positive development atmosphere of the whole bank, I have been down-to-earth, conscientious, diligent and earnest, eager to learn business, strive for perfection and study hard. I have made great progress in my business skills and achieved remarkable results in my business work. In the work of quality and civilized service, I strictly demand myself, always adhere to the service concept of thinking what customers think, meeting their needs and eliminating their worries, always put the interests of customers first, and provide customers with all-round, thoughtful, convenient and efficient services. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust.

Second, innovative marketing methods to improve customer marketing level

In the year of 20xx, the Division persisted in constant innovation and engaged in different marketing activities every quarter, namely, Spring Thunder Plan, Summer Offensive, Autumn Hegemony, Sprint 19, which achieved satisfactory results. In customer marketing, I always believe that only by consistently adhering to quality service can we win more and better customers. Customers are always varied, and I always take customers as the center and strive to meet the reasonable needs of customers. On the premise of safeguarding the interests of branches, I will do more for customers and patiently handle every business. This year, various branches have successively introduced a series of service measures. When actually handling business, I rushed to the front line, mastered marketing methods flexibly, and provided convenient, flexible, personalized and fast services to customers on the premise of ensuring compliance with various bank rules and regulations. In order to stabilize and win more customers, services often extend to customer units. On holidays, I never forget to send a short blessing to the company's financial staff on their birthdays. I also don't forget to lend a helping hand to customers when they are in trouble, and do my best to be a caring person of customers with practical actions.

Third, patient and thoughtful service to improve the performance of bill discount.

In the bill discount work, we often meet some customers who put forward different opinions and can't understand our work. At this time, I always explain and respond skillfully in time, which will not hurt customers, but also maintain the image of the branch. In the service, sometimes the questions raised by customers just point out the defects of our service projects. If you turn a blind eye to the obvious facts, turn a deaf ear, or pretend to be unreasonable, not only will this business fail, but it will also damage the credibility of the branch. Therefore, I always accept customers' criticism sincerely and humbly, and then make a standardized and reasonable explanation, so that most customers will be willing to accept it and finally let the business go smoothly.

In a word, the work of customer marketing and bill management is heavy and ordinary, but it is in this day-to-day work that I learned to treat my work with a pragmatic attitude and realized the charm of service. In the future, I will continue to treat my work with a natural, open-minded and inclusive attitude, continue to adhere to the customer-centered, pioneering and innovative, forge ahead, and make greater contributions to the development of the branch.