How to compensate mobile induced consumption?

Mobile induced consumption refers to the behavior of inducing consumers to buy or consume through mobile applications, short messages and telephone calls. When consumers suffer losses, they have the right to demand corresponding compensation. The specific compensation method and amount often need to be determined according to the actual situation and legal provisions.

First, the behavioral characteristics of mobile induced consumption

Mobile induced consumption often uses false propaganda, exaggerating product effects, concealing important information and other means to make consumers misunderstand or mislead, and then make consumption decisions that do not meet their true wishes. These behaviors seriously infringe on the legitimate rights and interests of consumers and damage the fair competition order in the market.

Second, consumer rights protection channels

When consumers encounter induced consumption by mobile phones, they can protect their rights and interests in the following ways:

1. Keep relevant evidence: Consumers should keep evidence related to induced consumption, such as SMS, phone records and application screenshots, for future rights protection.

2. Complaints to relevant departments: Consumers can complain to market supervision departments and consumer associations. Regarding mobile induced consumption, please ask the relevant departments to investigate and deal with it.

3. Seek legal relief: If consumers suffer great losses, they can claim compensation through prosecution. In this process, consumers need to provide sufficient evidence to prove that their rights and interests have been infringed.

Three. Determination of compensation method and amount

On the compensation of mobile induced consumption, it is often necessary to determine the way and amount of compensation according to the actual situation. Generally speaking, salary can include the following aspects:

1. Consumer Refund: For misleading consumption, consumers have the right to demand a refund of the paid money.

2. Compensation for actual losses: If consumers suffer actual economic losses due to mobile induced consumption, they can claim compensation of corresponding amount.

3. Compensation for mental damage: In some cases, consumers may suffer mental damage due to misleading consumption, and may request corresponding compensation for mental damage.

To sum up:

Mobile induced consumption is an act that infringes on consumers' rights and interests. In this case, consumers should keep relevant evidence and safeguard their rights and interests through complaints and legal remedies. The way and amount of compensation should be determined according to the actual situation and legal provisions, and consumers can demand a refund of consumption money, compensation for actual losses and compensation for mental damage.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 55 provides that:

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.

Contract law of the people's Republic of China

Article 54 provides that:

If one party leads the other party to conclude a contract against its true meaning by fraud, coercion or taking advantage of others' danger, the injured party has the right to request the people's court or arbitration institution to modify or cancel it.