Why does mobile customer service keep calling to change the package? What are the benefits?

I'm not sure whether the operator has something similar to the index for customer service or related system personnel, but we do often get calls from customer service personnel of mobile operators asking for changes to the package. The last time my wife changed a Xiaomi's 5G mobile phone, she got a call from the customer service staff of the mobile company the next day, saying, "We noticed that you changed a 5G mobile phone. Because the network speed of 5G is very fast, your current traffic package may not be enough. Do you need to change it to a brand new 5G package for free? "

Capital is profit-seeking.

Therefore, on the one hand, the package recommended by mobile operators may meet your new needs, but at the same time, it will either bring them direct benefits (such as higher package standards) or bring them potential consumption prospects. For example, after switching to a 5G package, you will find that the traffic is still not enough, and you may switch to a higher tariff standard. So, to put it simply, the only reason why mobile customer service staff often call you to change packages is to bring them more benefits.

So, what if you take the initiative to call them to change the set meal?

Let me tell you a real case, just a week ago.

When I went back to my hometown last weekend, I happened to find that my mother's phone was actually turned off, so I remembered that my mother's phone bill seems to be relatively high in the last year, about 100 yuan per month, which is even higher than the standard of the package I am using now. Later, I inquired carefully about the reason why the telephone bill was so high. There used to be a 30 yuan traffic package every month, but I couldn't cancel it myself, so I had to go to the business hall to handle it, so it has been delayed until now. This time, I decided to call the customer service and ask if I could change my mother's phone to a cheaper package. After all, my mother doesn't go out often, and there is wifi at home.

I called 10086, and immediately put through the manual service. After the customer service lady told me what she thought, she said that you have a traffic packet from 30 yuan, and I can help you get rid of it. I told you, in this case, the set meal is still too high. I heard that there is also a set meal that seems to be very suitable for the elderly. The customer service lady hesitated for about two seconds, saying that there was a one-month package in 28 yuan, which contained 3GB of traffic. Do you think it suits you? I immediately made a statement and did it, so the customer service girl said, OK, I'll change it for you and it will take effect next month.

I later thought, why did the customer service lady pause for two seconds before recommending me a lower package? Obviously, she didn't want to do it herself. If I hadn't said that there seems to be a lower package standard, people would probably not recommend this package in 28 yuan, so I think: Don't say that the customer service will call you to recommend a higher package, even if you call them to ask for a lower package standard, they are actually unwilling to recommend a lower package standard. This can't be blamed on these customer service girls, because they may also be following orders, or at least a hidden rule.