9 telephone invitation opening remarks! (Please collect dry goods)

Suggested time:

(Monday to Friday) 9: 00- 1 1: 45? 15:00— 17:30?

(Weekend holidays)10: 00-1:3015: 00-17: 30

(Old customer) 20: 00-2 1: 30

Material preparation: communication content, address book, notebook, pen, tape recorder (for learning and analysis)

Psychological preparation: thank every customer who refuses, summarize the ways to refuse us, and analyze how to avoid it next time.

Opening remarks: attract customers within 30 seconds

0 1. Direct instruction

Shop assistant: Hello, is this Mr. (Ms.) xxx? I am Xiao Wang from Fermat, Germany. I interrupted your work. We are doing an activity now. Can you do me a favor?

Guest: What's this?

Shop assistant: Well, Mr. (Ms.) xxx has decorated a lot recently, and the National Day is coming. We are going to hold the large-scale "xxx" activity of China Building Materials and Home Furnishing in 20 19. This activity was carried out in more than 0/00 cities nationwide, and more than 2,000 manufacturers participated in the exhibition tour. It is a traditional cultural promotion activity of peaceful coexistence. It is not easy for us to buy a house, and the decoration should not be sloppy. Must choose a building materials merchant with good brand, guaranteed quality, good after-sales and favorable price?

Guest: Yes.

Shop assistant: Then if this activity can save you thousands of dollars, would you like to participate?

Customer: Yes, tell me!

Shop assistant: This activity in xx city is supported by xx brand factory, and the products are specially supplied by the factory. The organizer of this event requires that the special prices of all participating brands are the most favorable in the past decade, so the preferential strength is the largest in history. Besides, there are too many gifts on the spot. Friends who participate in this activity can get a token of Wang Zhai blessed by the opening ceremony of XX Temple, and a crystal inlaid 24K gold pendant when ordering. I wish you a new one. At the same time, there are 5 golden moon cakes waiting for you to win!

2. Shop assistant: Excuse me, are you the owner of xxx community? I'm Xiao Wang from Fermat, Germany, and I want to tell you good news. We are going to hold a large-scale national building materials and home furnishing activity in 20 19. This activity is a theme promotion activity of traditional life culture in more than 0/00 cities in China. It is a large-scale promotion activity in the middle of the year and the most favorable opportunity in a year! This activity is directly for the ex-factory price, and many products are more than 50% off. ...

02. Similar excuse opening method

Shop assistant: Hello, this is Xiao Wang from Fermat Company in Germany. We haven't met before, but can I talk to you for a moment?

The customer has two answers.

Answer 1

Guest: Yes, what is it?

Shop assistant: Well, Mr. (Ms.) xxx, the National Day is coming, and the most favorable sales promotion for the whole year is about to begin. ...

Shop assistant: Then if this activity can save you thousands of dollars, would you like to participate?

……

Answer 2

Customer: I am busy/in a meeting/or rejected for other reasons.

The clerk must answer immediately: I'll call you back in an hour, thank you. Then, take the initiative to hang up!

When you call an hour later, you must create a familiar atmosphere and shorten the sense of distance: Mr. (Ms.) xxx, hello! I am xxx Xiao Wang. You call me in 1 hour. ...

03. Introduction by others

Shop assistant: hello, Mr. (Ms.) xxx, this is Wang of Fermat Company in Germany. Your good friend xxx is a loyal user of Fermat in Germany. He recommended me to call you. He thinks our products meet your needs.

Guest: xxx? Why don't I listen to him?

Shop assistant: Really? I'm really sorry. It is estimated that Mr. (Ms.) xxx didn't come for other reasons recently. Let me introduce him to you. Look, I'm in a hurry to make a phone call.

Guest: That's all right.

Shop assistant: I'm sorry. Let me give you a brief introduction of our activities. ...

04. Old customers pay a return visit

Shop assistant: Hello, Mr. (Ms.) xxx, I'm Xiao Wang from Fermat, Germany. I have good news for you: we will hold a large-scale national building materials and home furnishing activity on 20 19, and this activity has a special highlight: ....

Guest: It's done.

Shop assistant: I'll call you when I get the token from Wangzhai. In addition, I want to ask you a favor, because the scale of this activity is particularly large, so the task is particularly heavy. Can you introduce me to some friends who need decoration materials? ......

Customer: Not yet.

Shop assistant: That would be great. You can also join our activities. .......

05. Pretend to be familiar with the opening method

Shop assistant: Hello, Mr. (Ms.) xxx, I'm Xiao Wang from Germany. How are you doing?

Guest: OK. Who are you?

Shop assistant: impossible, Mr. (Ms.) xxx, my Xiao Wang, you are so forgetful. Aren't you going to decorate your new home recently? We will hold a large-scale national building materials and home furnishing activity on 20 19. This activity is a traditional cultural theme promotion activity aimed at the life of more than 0/00 cities in China. I wonder if you are interested?

Customer: You may have the wrong number?

Shop assistant: I can't make a mistake about the customer's return visit form. Mr. (Ms.) xxx, I'm really sorry! May I introduce our activities to you and provide you with some services?

Customer: It seems that you care about users. Please introduce yourself.

06. Conformity psychological opening method

Shop assistant: Hello, Mr. (Ms.) xxx, this is Xiao Wang from Fermat Company in Germany. I'm calling you because many owners of many communities in your xxx Mansion /xx participated in a large-scale national building materials and home furnishing activity on 20 19. ...

07. Use Dongfeng to start the game.

Shop assistant: Hello, is this Mr. (Ms.) xxx?

Guest: Yes, what is it?

Shop assistant: Hello, Mr. (Ms.) xxx, this is Xiao Wang from Fermat Company in Germany. The main reason for calling you today is to thank you for your continuous support to xxx. Thank you!

Guest: Nothing!

Shop assistant: In order to thank our old customers for their support to xxx, we are going to hold a large-scale national building materials and home furnishing activity in 20 19. This activity is a traditional cultural promotion activity, with more than 2,000 manufacturers participating in the exhibition tour in more than 0/00 cities across the country. I wonder if you are interested?

Customer: Tell me about it!

08. Open methods to create anxiety

Shop assistant: Hello, is this Mr. (Ms.) xxx?

Guest: Yes, what is it?

Shop assistant: I am xxx Xiao Wang. The main reason why I called you is that many customers reported that the prices of building materials products were on the high side. I'd like to ask your opinion on this issue.

Guest: Yes. (The customer may also reply: Sorry, I don't know. )

Shop assistant: Yes, the building materials industry has huge profits, and it will cost a lot of money to decorate once! So if there is an activity that can save you thousands of dollars, would you like to participate? Excuse me. May I introduce you?

Guest: Let's introduce it quickly. ...

09. How to ask for help

Shop assistant: Hello, Mr. (Ms.) xxx, I'm Xiao Wang from Fermat, Germany, and I'd like to trouble you! /There is something I want to ask you for help!

Guest: Be my guest! Generally speaking, when you first ask for help, the other party is embarrassed to flatly refuse. )