Do you have any tips for collecting property fees?

1, the principle of initiative is to take responsibility, which is the cornerstone of other habits. Only when a person dares to assume the responsibility of serving the owners and establish mutual trust with the owners who are in arrears should he always keep in mind the goal of urging them to get what they want sincerely.

2, property personnel and owners live in a common community, based on the property contract and become the relationship between service and service. At present, the contradictions among property companies, property personnel and owners, such as charging contradiction, parking contradiction and decoration management contradiction, have become obstacles for property personnel to effectively carry out property management and establish good relations with owners. Help arrears owners realize what their real needs are. Ask questions and listen carefully, and clearly point out the difference between what they have and what they want.

3. It is good for the owner to help the owner send our service back sincerely.

4. Property personnel should form the habit of knowing yourself and yourself, and realize effective communication in the process of serving the owners. The key is to know yourself and yourself. An important principle of knowing each other is to communicate with the host with empathetic listening. To communicate with empathy, we must first understand the owners, reply to their opinions, opinions and demands, and provide a set of action plans for the owners who are in arrears, so as to ensure that they can get the maximum return with the minimum investment risk.