Why can’t my Huawei phone receive China Mobile messages?

If you are using a Huawei mobile phone, you can do this through the following methods:

1. Enhanced information cannot be received

"Enhanced information" is displayed in the text message editing box , it means that the phone is using enhanced information to send text messages. If you are unable to receive the enhanced message, you can do the following:

1. The other party cannot receive the enhanced message after it is sent

Your message or number may be controlled by China Mobile's security policy , China Mobile did not send the message to the receiving end after receiving it. For details, please call mobile customer service 10086 to confirm the cause of the problem.

2. When you log in to Enhanced Information for the first time, the content of the information received has nothing to do with Enhanced Information business

The background push information function of Enhanced Information is still defective, so after the first login of Enhanced Information, China The information content of mobile push is wrong. You can call 10086 to inquire about the correctness of the push information content.

3. Enhanced information messages display garbled characters

(1) Enhanced information that is not supported by the recipient’s mobile phone.

Warm reminder: If you send text content, it will be sent to the recipient via SMS; if you send image content, a link will be sent to the recipient.

(2) When forwarding certain message types of enhanced information (such as cards, public accounts) to mobile phones, garbled characters will be displayed. Due to the lack of functionality of China Mobile's enhanced information server, the messages you receive are garbled. You can dial 10086 to inquire about garbled messages.

4. Enhanced information tariff

The sender sends a message through enhanced information (enhanced information status: the background color of the sent information is blue), if the receiver is not in the enhanced information login state , the server will send the message to the recipient in the form of an ordinary text message. This scenario may incur charges. Please call the operator's customer service hotline for details.

Warm reminder: To confirm whether the sent message is an enhanced message, you can check it through the message details. Steps to view the message details: Enter the message session interface, long press the message you need to confirm; select More in the pop-up menu ;More gt;View information details and view the type in the information type. The enhanced message type is chat message, and other types are ordinary short and multimedia messages.

If the type of text message that cannot be received is "normal message", please continue to troubleshoot.

2. Some text messages cannot be received

For example, after sending a text message to an operator (China Mobile 10086, China Telecom 10000, China Unicom 10010), can you successfully receive a reply? If so, , it means that the mobile phone cannot receive some text messages.

1. Please check whether the number is saved in the private space.

You can enter the settings, search and enter the private space, open the message to check whether there is a received text message record, and if it exists , please try after migrating the required contacts to the main space. Operation method:

(1) In Privacy Space, enter Settings; Security and Privacy; Privacy Space, click Privacy Space to go to the main space;

(2) Select and check For files that need to be transferred (such as contacts), click Move, and then follow the on-screen prompts to complete the transfer.

2. Please check whether a blacklist has been set up in the harassment interception of Mobile Manager

Please remove the number from the blacklist as needed and try:

Mobile phone manager; harassment blocking; gear button/blocking rules in the upper right corner; blacklist.

3. Please check whether the interception of all strangers is set in the harassment interception of the mobile phone manager

Please turn off this switch as needed and try:

Mobile phone manager gt; Harassment interception gt; SMS interception rules gt; Interception of strange text messages or mobile phone manager gt; Harassment interception gt; Interception rules gt; SMS interception rules gt; Interception of all strangers.

4. Please check whether a third-party housekeeping application has intercepted text messages

Some security management applications will intelligently filter received text messages. It is recommended to uninstall the application. These applications are generally named after "XX Butler" or "XX Assistant".

5. Please check whether you are just unable to receive text messages sent by Apple mobile phones

If you are just unable to receive text messages sent by Apple mobile phones, you can receive messages sent by other mobile phones. It may be because you Your mobile phone number has been bound to an Apple device before, and the other party sends you an iMessage instead of an ordinary text message. Please refer to Apple's official instructions to unbind your mobile phone number from your iPhone device. Please follow Apple's official instructions for specific steps.

6. Please check whether the text message contains sensitive words, causing the mobile phone to be unable to receive it

Please use test text messages to check whether it can be received normally, such as Hello, Thank You, Goodbye. If you can receive it normally, please avoid sending sensitive words.

3. All text messages cannot be received

1. Third-party text messages may have compatibility issues. Please check whether you are using a third-party text message application. If so, please enter settings and search for default Apply to set the information to system default.

2. You can pull down the status bar, turn on and off airplane mode, and try again after triggering the network.

3. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after re-turning the VoLTE switch on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

4. Please go to Settings>System and Updates>Developer Options>Apps, turn off the "Do not retain activities" switch, and set the "Background Process Limit" to "Standard Limit".

5. Insert the SIM card into another mobile phone to check. If other mobile phones cannot receive it, it is recommended that you consult the operator.

4. If the above troubleshooting cannot solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore all settings of information

EMUI: Information gt; Three dots; Settings; Three dots, select Restore default settings below

HarmonyOS: Information; Four dots; Settings; Four dots, Select Restore default settings below

2. Delete the data and cache of the message (the text messages will not be deleted)

Enter the settings, search for application management, find the message, and click Storage; delete the data.

3. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can receive text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

4. Please back up important data (third-party applications such as QQ and WeChat need to be backed up separately) before performing a factory reset operation

Enter settings, search for factory reset, and click factory reset set up.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If the problem persists, please back up your data (third-party applications such as QQ and WeChat need to be backed up separately) and bring your purchase receipt to the Huawei Customer Service Center for testing and processing.

Related links are as follows: Huawei Customer Service Center Repair Spare Parts Price Inquiry Appointment Service Shipping Repair Service