Why didn't the phone ring when it called?

If you use a vivo phone and there is no sound in the incoming call, you can refer to the following treatment methods:

1. Enter Settings-Sound and Vibration (sound, vibration and mute keys)-Turn off mute, select "ringtone mode" and turn up the ringtone volume; If there is a mute button on the side of the fuselage, you can dial the mute button up to cancel the mute mode;

2. If you enter do not disturb mode/Focus mode, there will be no incoming call prompt at this time. Please enter Settings-Sound and Vibration/Sound Vibration and Silent Keys-Focus Mode/do not disturb mode-Enter the corresponding scene-Turn off the function;

3. Restart the phone to see if it is restored;

4. Enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore and Restore Settings Options.

This operation will not delete the software or files; It will only reset all setting options; For data security, important data can be backed up before operation.

Note: Enter Cloud Service-Device Cloud Backup-Backup Data Type-System Data-Back-Back up some backup system settings and desktop layout immediately; Cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to cloud service.

After investigation, if there is sound in other scenes, you can enter vivo official website-My-Online Customer Service-Sliding Bottom-Online Customer Service-Manual Customer Service for consultation and assistance.

If there is no sound in any scene, it is recommended to take the mobile phone and purchase certificate to the customer service center for testing and processing in time. Address of vivo Customer Service Center: Go to vivo official website /vivo Mall APP-My-outlet for enquiry, and select the current city to get the address and contact information of the service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.