Where can I buy international air tickets online? The text message also didn't say that I could return it and change it. Now I want to tell you that you can't return it. What should I do?

Hello, my friend! There are special regulations on the use of tickets, and consumers are prone to obstacles when returning and changing their tickets. Then, how should consumers protect their rights when they encounter similar situations? What should I pay attention to when buying tickets?

situation

Recently, Mr. Cheng, who lives in Guangzhou, spent 1665 yuan on a travel website to buy a plane ticket from Guangzhou to Beijing, which is equivalent to a 15% discount. However, due to an accident, Mr. Cheng's trip to Beijing has changed, and he hopes to change his ticket. However, after calling a travel website, I learned that ticket change is not supported, and the ticket of 1665 yuan can only be refunded and returned to 50 yuan. Mr. Cheng is very angry about this. "Why can't the 15% discount ticket be returned and changed?" At that time, the policy of returning and changing tickets was supported. Later, Mr. Cheng called HNA's customer service hotline. I checked the ticket number and found that Mr. Cheng bought an internal ticket, which can support changing the name of the passenger once.

I bought a high-priced ticket, but it is an internal ticket. What should I do if the policy of returning and signing is greatly reduced? The reporter then contacted the travel website and learned that since the ticket was sold by the agent on the website, the website had warned the agent and ordered him to rectify. If this happens again, his qualification will be cancelled. For the loss of consumers, the website promises to return all Mr. Cheng's tickets.

If the airline's internal ticket is not returned and changed because of something, no one will find it. How did HNA's internal tickets flow into the market?

Yangcheng Evening News reporter contacted HNA staff and learned that Mr. Cheng's air ticket is actually one of the internal air tickets provided by HNA to agents. It is an internal complimentary ticket provided by HNA to some suppliers after completing certain tasks. This ticket is allowed to change its name once. This kind of ticket refund and change policy is similar to the special fares of airlines. You can definitely not enjoy the refund and change of the original ticket, and you can return it at any time.

HNA staff suggested that consumers had better go to HNA official website to buy air tickets. If it is a third-party platform, you can go to the official flagship store of HNA to buy tickets, which can avoid this situation. This kind of ticket is no different from the normal ticket in use, and it is difficult for ordinary passengers to identify it. It may only be clear through professional background search for this ticket number.

Grey chain of internal ticket donation

It is understood that it is not uncommon for airlines to give tickets to the market at present. Another form of giving tickets is scoring. Some members cooperate with airlines all the year round and may have a lot of points in their hands. Due to the special status of some members, their air tickets can be reimbursed, and it is of little significance to send tickets with points, so they try to sell the points for profit and the points can flow to the market.

At present, bonus tickets flow into the market, secretly forming a gray interest chain. Some websites even publicly claim that the tickets sold are free tickets exchanged by airlines with points, and airlines do not print travel itineraries.

At present, it is not known how many incentive tickets flow into the market every year, but according to analysis, the competition in the domestic aviation market is becoming increasingly fierce, and attracting customers by registering members and giving away incentive tickets has become a popular means of promotion. Some airlines have gathered millions of members, and the number of points exchanged for air tickets is considerable.

However, industry insiders said that the itinerary is an important proof for consumers to solve the problems they may encounter. If you buy a complimentary ticket, but you can't issue a travel travel itinerary, it has virtually violated the rights and interests of consumers. Consumers should not buy such air tickets.