Landun safe national after-sales service hotline -(4. Update)

the city's after-sales service hotline number of Blue Shield Safe (today/updated)

Blue Shield Safe's 24-hour customer service hotline: 4-9963-91 (please click on this number to dial)

24-hour manual customer service offline professional national outlets and after-sales service teams in various regions, and other exclusive services, the whole repair reporting process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All after-sales teams have received professional training and certificates, and all the products and accessories used are directly supplied by the original factory. < P > (The manufacturer will provide completely free maintenance service during the maintenance of the Blue Shield Safe during the "Three Guarantees" period).

after-sales service commitment of blue shield safe

(I) service commitment

1. Resolutely implement the Product Quality Law of the People's Republic of China, the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests, and the Provisions on Responsibility for Repair, Replacement and Return of Some Commodities (i.e. the new "Three Guarantees" provisions) to provide consumers with quick services.

2. Set up service consultation and complaint hotline (working hours: 8:3-17:3 Monday to Friday).

3. Make an appointment with the consumer to determine the on-site service time after the consumer reports for installation and repair. In principle, the on-site service will be conducted within 24 hours in the urban area and 48 hours in the suburbs after the appointment (unless the consumer requests another time);

according to the relevant requirements of the law of the people's Republic of China on the protection of consumers' rights and interests, the law of the people's Republic of China on product quality and the provisions on the responsibility for the repair, replacement and return of some commodities, consumers can enjoy the three-guarantee service after purchasing the home appliances of Blue Shield safe according to the following provisions.

blue shield safe is free of charge during the period of blue shield safe. However, if the following situations occur, it is necessary to charge for maintenance:

1. There is no warranty certificate and valid or valid purchase certificate;

2. The valid vouchers and warranty vouchers are inconsistent or altered;

3. consumers are damaged due to improper use, maintenance and storage;

4. Damage caused by irresistible natural disasters or harsh use environment;

5. Disposable goods and washing machines that have exceeded the warranty period;

damage caused by the installation and maintenance of the special service outlets of non-Blue Shield safe appliances (including the installation or disassembly and maintenance by consumers themselves).

Reminder that does not belong to the scope of free service

① No three-guarantee certificate can be produced;

② The model of the Three Guarantees Certificate (including) is inconsistent with or altered from the model of the washing machine for maintenance;

③ consumers suffer losses due to improper use, maintenance and storage;

④ without our company's permission, we repair it by ourselves or do not bear the losses caused by the disassembly of the three-guarantee repairer;

⑤ after the expiration date of the three guarantees, it can still be used after repair;

⑥ damage caused by force majeure;

⑦ non-Blue Shield safe service provider dismantles and causes damage; In line with the above situation, if the user agrees to pay the fee, the outlet can provide paid services for the user, and the fee should be implemented according to the fee guidance price standard stipulated by Landun Safe Company.

1. Inquire about the regular after-sales service through official website

When consumers choose the after-sales service, whether it is within the warranty period or not, they should always pay attention to the service outlets of the brand they bought, and don't trust the so-called "official maintenance" found by refrigeration search, because the "Gui Li" maintenance shop often uses the vivid "fake" website to fool consumers under the banner of "official brand". The online 574 telephone number is not necessarily the official customer service hotline of brand household appliances. Consumers should look for service contact information from the washing machine manual or after-sales service manual, or directly contact the electrical appliance operator to provide consumers with official maintenance personnel telephone numbers.

ii. inquiring about the business license of the maintenance enterprise

when choosing a home appliance maintenance enterprise, consumers should check whether the home appliance maintenance enterprise has a business license and relevant qualifications in advance. Consumers can log in to the national enterprise credit information publicity system or WeChat applet to inquire about the business license and related credit records.

third, check whether the maintenance personnel are formal

when regular home appliance maintenance personnel come to the door, they usually wear uniform clothes and work cards in order to accept supervision. Consumers should check the work permit, work order and maintenance documents of maintenance personnel. If they have doubts about the identity of maintenance personnel, they can call home appliance chain enterprises and brand after-sales to verify their identity.

iv. Understand the charging standards of maintenance projects

After confirming the identities of maintenance enterprises and maintenance personnel, you should know the charging standards of maintenance projects and whether they can be issued formally, and if necessary, you can seek technical support from the official customer service and understand the official price charging standards. Don't pay in a hurry until you know it clearly. Beware of all kinds of "maintenance and over-maintenance". Some unscrupulous merchants will fabricate faults during the maintenance process, so as to raise the maintenance cost, or repair parts with inferior quality or falsely claim imported materials, and take the opportunity to charge high fees.

v. Ask for and keep good maintenance vouchers

When providing maintenance services, home appliance maintenance enterprises should provide maintenance service vouchers and charges to consumers, and the maintenance service vouchers should truthfully fill in the maintenance service items, maintenance details and other contents. Most of the "Gui Li" repair shops are individuals, so they can't provide them and don't print special maintenance service vouchers.

6. Defend the rights according to law when the rights and interests are infringed

If consumers encounter minor illnesses, major repairs, big replacement of small parts, wild speculations and other infringements in the process of home appliance maintenance service, consumers should collect good evidence and negotiate with maintenance enterprises to solve them first.

As the country enters the hot season, the peak of the use of air conditioners, washing machines and other electrical appliances has arrived, and the number of home appliance maintenance applications is expected to increase significantly, and there may be a shortage of service supply in a short period of time. In order to ensure the general public to use all kinds of household appliances safely. Recently, the Blue Shield Safe Home Appliances Service Hotline, Home Appliances Industry Association, Power Supply Home Appliances Business Association and Electronic Products Maintenance Service Industry Association (hereinafter referred to as "One Three Meetings") in this city convened some brand backbone enterprises to mobilize and deploy the whole industry to prevent and control the normalized epidemic situation and ensure home appliance maintenance services in the hot summer season.

The reporter was informed that the home appliance repair industry in this city has reached the recognition of "four guarantees and one persistence". The "four guarantees" include: ensuring the key points, mainly to protect the needs of the elderly and children, and ensuring that the air conditioning maintenance demands under high temperature conditions can be solved within 24 hours; Ensure safety, so that the general public can increase their safety awareness and reduce the safety hazards in the use of household appliances; Keep the peak, make a good plan for the industry to deal with the maintenance peak, give full play to the guarantee role of all key enterprises in the industry, especially give full play to the service strength of industry associations and associations, realize the sharing of resources and information, give full play to the ability of the Blue Shield safe service hotline to coordinate the service strength, and ensure the 48-hour response speed during the service peak period. The service specification requires that all home appliance maintenance service personnel in this city must provide services in strict accordance with industry requirements in terms of service quality and service price, and cannot arbitrarily increase or decrease service quality because of insufficient service capacity or weather factors.

It is reported that more than 18, service personnel with unified door-to-door service certificates in the city must come to the door with certificates and show their services; All service enterprises must clearly indicate the charging standards, and shall not arbitrarily increase the fees charged; All manufacturers' service hotlines should take effective measures to ensure service response.

"One Persistence" means that all service enterprises and personnel are required to strictly follow the needs of epidemic prevention and control, strictly standardize and implement the guidelines for epidemic prevention and control in the industry, insist that service personnel conduct nucleic acid testing every day, improve the disinfection and protection requirements of individuals and users, and strictly control the risk of infection.

three industry associations in the home appliance repair service industry in this city and the home appliance service hotline of Blue Shield Safe jointly put forward specific measures to cope with the service peak, ensure the home appliance repair service and meet the needs of people's livelihood, break the traditional thinking that all enterprises in the industry go their own way, innovate and launch industry linkage, highlight the enjoyment of service resources and service information, encourage enterprises in the industry to adjust service personnel and common spare parts to ensure that the service response time is kept within 48 hours during the hot summer.

"One Machine, Three Meetings" announced to the public the new brand service telephone numbers of major home appliance manufacturers in this city. In the follow-up, the service enterprises will be comprehensively evaluated according to the current epidemic prevention and control and service standards, and the list of home appliance maintenance service enterprises recommended by industry associations will be announced to the public in due course.

Description of after-sales service terms of Blue Shield Safe

In order to standardize the market system of Blue Shield Safe and ensure your legitimate rights and interests, the service terms of the series products of Blue Shield Safe after resale are as follows: