JD.COM Mall bought the wrong thing and later got a refund. JD.COM said the refund was successful, but the bank said it didn't receive the money. What should I do?

JD。 COM mall service department: (0l0) a 525 and a 2⒔73 toll-free number; JD.COM mall service department: (0l0) a 525 and a 2⒔73 toll-free number.

Thank you for calling to apply for a return within 7 days after the goods are signed (that is, the date of signing on the courier).

Step 1: The buyer initiates an application for refund of returned goods in JD.COM Mall (click here to see how to apply for a refund);

Step 2: The seller agrees to the buyer's refund application, and the buyer returns the goods and fills in the correct return logistics information (click here to see how to fill in the return information);

Step 3: The seller confirms the receipt of the return, and if the return is successful, the system will automatically initiate a claim application; The insurance company will examine and approve the claim within 72 hours. After confirming the claim, the compensation amount will be paid directly to the buyer's account in JD.COM Mall, and the buyer does not need to do any more operations.

When the seller insured the buyer for return freight insurance, subsequent returns (excluding replacement) occurred.

When the seller insured the buyer with the return freight insurance, the return freight insurance company will pay for the subsequent return (excluding replacement). The specific process is as follows:

Step 1: The buyer initiates an application for refund of returned goods in JD.COM Mall (click here to see how to apply for a refund);

Step 2: The seller agrees to the buyer's refund application, and the buyer returns the goods and fills in the correct return logistics information (click here to see how to fill in the return information);

Step 3: The seller confirms the receipt of the return, and if the return is successful, the system will automatically initiate a claim application; The insurance company will examine and approve the claim within 72 hours, and the amount of compensation will be paid directly to the buyer's Alipay account after the claim is confirmed, and the buyer does not need to do any more operations.