The most effective way to get a refund from Secoo 2022

Processing method: Send it back by express delivery for return. After Secoo successfully submits the refund application, it will inform you via text message. Please check according to the above arrival time.

Return scope: all orders confirmed by customer service returns.

Processing cycle: Estimated 2 working days (from the time Secoo receives the return package until the return package is processed).

Return address: Returns Group, Warehouse No. 3, Yuehai Logistics Park, No. 59, Jinghai 5th Road, Yizhuang Economic Development Zone, Beijing

To ensure the timeliness of refunds, we only take There are two refund methods: KuCoin refund and online return to the original route. If the refund cannot be completed on the same day, KuCoin refund method will be used.

Warm reminder:

1. If you send the goods directly back to the website without the consent of customer service, the website will not be responsible for storage, re-delivery or refund. , the website has the right to dispose of stranded goods when necessary.

2. Secoo will bear the mailing costs for returns and exchanges due to Secoo. Please contact customer service after completing the return by mail. The postage fee does not include the insurance fee.

3. Some of Secoo’s products are provided by merchants that have signed contracts with Secoo. Please refer to the information provided by the merchant for the return and exchange address of the merchant’s products.

3. Precautions when returning goods

1. Please carefully fill in your name, delivery address, order number, product name, model, return/exchange when express delivery/mailing Reasons and other information, otherwise it will affect your return processing.