Is Genshin Impact’s exclusive customer service permanent?

Yes. "Genshin Impact" is an open-world adventure game produced and published by Shanghai MiHoYo. The game has many controllable characters. Players can travel freely in the game world and meet many companions. Genshin Impact’s exclusive customer service is permanently open and available to Krypton gold players. It is mainly used to improve the gaming experience of Krypton gold players. Civilian players generally do not have dedicated customer service. Game customer service is to answer game-related questions for players through official accounts, phone calls, forums, emails and other services.