Is it illegal to harass Taobao customer service by SMS?

You can communicate with the merchants first and express your demands. If you can't solve it, then consider looking for platform customer service. Finally, we can consider a complaint platform.

Be sure to keep the screenshot of the information it sent to you. If the negotiation fails, send it to Taobao related customer service, report the merchants, and be sure to ask Taobao customer service about their progress and results in handling the problem.

It is illegal to harass Taobao customer service by SMS, so we must protect our legitimate interests through legal weapons.