Can I call 12345 for unpaid wages?

You can call 12345, and the hotline 12345 will be transferred to the relevant labor inspection department for handling.

For example, on April 13, Mr. Wu, a citizen, reported through the hotline channel 12345 that he had left his job in a technology company, but the company's salary for two months was not settled, resulting in overdue car loans and almost being blacklisted for credit information. What annoys him even more is that his family is still waiting for the money for emergency, and he hopes that the hotline can help him recover the arrears of wages.

After receiving the complaint, hotline 12345 immediately transferred the work order to the Municipal Bureau of Human Resources and Social Security for follow-up. In the afternoon, a branch of the Municipal People's Social Security Bureau organized staff to investigate and verify the situation and determined that the company really owed Mr. Wu a total salary of 5,700 yuan. He immediately interviewed the person in charge of the company and ordered him to pay in full as soon as possible. Under the education and supervision of law enforcement personnel, the person in charge of the enterprise realized his mistake and paid the salary owed to Mr. Wu by bank transfer on 16, and the incident was finally solved satisfactorily.

What exactly is 12345? 12345

12345 is a government service convenience hotline (hereinafter referred to as 12345 hotline), which refers to a public service platform established by local municipal people's governments and composed of telephone 12345, mayor's mailbox, SMS, client, Weibo and WeChat. , providing "7×24 hours" all-weather manual service.

What events does 12345 mainly solve? 12345 hotline

Mainly responsible for accepting and handling the demands of the masses within the responsibilities of the municipal, county (city) governments and departments, mass organizations and some public enterprises and institutions, and handling questions, help, suggestions, criticisms, complaints and reports raised by the masses.

The platform receives calls from citizens 24 hours a day, and integrates all municipal government departments, mass organizations, some public enterprises and institutions, and district/county (city) government units into the platform network, forming a four-level working network of the city, district/county (city), township (street) and community (village). Relevant information of each member unit is included in the information base according to six categories, such as institutional functions, policies and regulations, administrative examination and approval, administrative law enforcement, public services, and frequently asked questions about people's livelihood consultation, which can effectively guarantee citizens' help and services for policy consultation.

If you are a working mother, you are worried about your children going to school; Maybe you are an in-patient and feel puzzled because the medical insurance card can't be reimbursed. Maybe you are the owner of the community, and such trivial matters as water, electricity and gas can't be negotiated with the property company. Maybe you have reasonable suggestions for local construction and development. You can pick up the phone and call the hotline 12345 to ask the government for help.

12345 unacceptable transaction:

1. Matters involving state secrets, business secrets and personal privacy;

2, involving party committees, people's congresses, CPPCC, discipline inspection and reporting cases;

3 matters involving litigation procedures, arbitration procedures, administrative examination and approval, and administrative reconsideration;

4. Matters under the jurisdiction of the army and the armed police, such as "1 10", "1 19", "122" and "120" medical matters;

5, letters and visits, "mayor's mailbox" and other ways to reflect the demands of the masses have accepted the reply;

6, reflect the content is not specific, unable to handle and reply.

The most important question is, what should I do once I meet the boss's arrears? For workers:

1, report the complaint to the local labor security supervision institution.

In case of "unpaid wages", workers can directly complain and report to the labor security supervision department where they are employed. Contact information Click on the picture to view.

2. Apply to the labor dispute arbitration organ for arbitration.

If the boss is in arrears with wages or refuses to pay compensation, the laborer may apply to the Labor Arbitration Committee for labor arbitration to protect his rights. It should be noted that the limitation period for applying for labor dispute arbitration is one year. The limitation period for arbitration shall be counted from the date when the parties know or should know that their rights have been infringed.

For migrant workers:

1, seeking legal aid.

China law service network

China Legal Service Network has opened a green channel for migrant workers to ask for wages. Migrant workers can not only seek help through legal consultation, but also directly reflect the problem of wage arrears they encounter. Unpaid migrant workers seeking legal aid will be exempted from financial hardship review, and strive for the application, acceptance, approval and appointment of lawyers to provide legal aid on the same day. You can search "China Legal Service Network" to enter the website.

Step 2 reflect clues

Ministry of Human Resources and Social Security, the official website, has set up a column of "When the arrears of wages are eradicated", in which "Clues about the arrears of wages for migrant workers" has opened a special mailbox to collect clues about the arrears of wages for migrant workers. Ministry of Human Resources and Social Security, a member of the Inter-Ministerial Joint Conference on Solving the Problem of Wage Arrears of Enterprises, will directly send personnel to supervise the important clues that are strongly reflected by the masses and have universality. The typical problems verified will be publicly exposed and dealt with seriously. You can get related services in Ministry of Human Resources and Social Security, the official account of WeChat.