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Advanced deeds of internal medicine nurses
Editor's note: Responsibilities of internal medicine nurses: 1. Accept daily outpatient and emergency medical work, carefully check the patient's condition, carefully diagnose, prescribe drugs correctly and use drugs rationally to prevent misdiagnosis; 2, according to the arrangement of disease prevention propaganda, popularize knowledge of disease prevention and rescue; 3. Disinfect and replace all kinds of medical devices in the infirmary regularly; 4, drug inventory inspection, timely clean up expired drugs, to ensure the safety of employees.
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She is xxx, the head nurse of the Department of Cardiology of the Second Clinical Medical College affiliated to Harbin Medical University, a model of young professionals in Heilongjiang Province, an advanced worker of Harbin Medical University and the Second Hospital of Harbin Medical University, an outstanding party member, an outstanding scientific and technological worker and an outstanding teacher; Advanced individual, top ten young post experts and top ten head nurses in the women's civilized demonstration post? 18' s nursing career has made her see the joy of recovering from too many diseases and the pain brought to the living by the sudden death of life, so she cherishes life more and pays more attention to the responsibility of nursing!
For a grass-roots nursing manager, it is very important to mobilize the enthusiasm of nursing staff, give full play to their intelligence, and tailor their career plans. Xxx knows this truth well, so the concept of team management runs through all her management activities. Every time she mentions her nurses, xxx always uses all the beautiful words on them. In her eyes, what she always sees is the personal ability, potential, distinctive personality characteristics and lifestyle of nurses. At the same time, like Bole, she strives to build a platform for the development of nurses and build a good talent echelon. All the four nurses she trained were successfully appointed as head nurses, and the nursing staff in the department successively won the top ten nurses, excellent league members and star nurses. Professional title, and won the first place in the theory of young experts in Heilongjiang Province and the second place in technical operation.
Its nursing group is the first in the hospital. Star nursing service? The hospital first proposed the holistic nursing mode ward. Suitable (suitable)? Nursing mode provides patients with more comfortable, warm, scientific and honest nursing services. ? Excellent care demonstration project? Since the launch of the activity, xxx has led all nursing staff to change their concepts, and constantly explored the management innovation, service innovation and technology innovation modes of high-quality nursing services, providing patients with safe, high-quality and satisfactory nursing services, and earnestly achieving patient satisfaction, nurse satisfaction, doctor satisfaction, hospital satisfaction and social satisfaction. The satisfaction degree of patients in cardiology department is over 99%, which has been praised by patients for more than 400 times, and has been commended by the Ministry of Health for 3 times on behalf of the hospital? Demonstration project of quality nursing service? Supervising expert inspection has been fully affirmed, and its excellent nursing work has become a model for hospitals and even Heilongjiang Province. In the Health Department of Heilongjiang Province and the academic conference of Heilongjiang Hospital Management Society, management and service experiences were exchanged many times, and more than 300 people visited and studied in the province every year. Xxx and her nursing staff were awarded the title of excellent head nurse and nurse by Harbin Medical University and the Second Hospital of Harbin Medical University respectively, and five nurses were awarded by the Second Hospital of Harbin Medical University? Star of quality service? Title: Department of Cardiology was rated as an excellent ward for the assessment of quality nursing service in national health system by the Ministry of Health. The nursing team has successively won the honorary titles of Youth Civilization in Heilongjiang Province, Top Ten Nursing Groups in Heilongjiang Province and Women's Civilization Demonstration Post of Harbin Medical University.
The annual number of patients treated in the Department of Cardiology is about 13000, ranking first in the hospital, and the rate of extra beds in wards reaches about 150%. The characteristics of patients admitted to cardiology department are urgency, danger and severity, and there are many emergency incidents. The average age of the team nurses led by xxx is only about 24 years old. The heavy physical and mental pressure makes the red and tender cheeks look a little tired.
The nurse is very? Fear? Xxx, because she has high standards for nursing work, sometimes she will be dissatisfied with her service because of poor work or poor communication on busy days. She will definitely face to face? Comments? Nurse's job, but she will never be unprincipled? Criticism? Nurse, she said, both patients and nurses need care. We must first find the reasons from our own services, and among these reasons, as a head nurse, we must first find the reasons from ourselves. Is there a problem with the formulaic workflow? Is there not enough manpower arranged? Is there no correct way to train nurses in xxx? Self-criticism? Attitude makes nurses naturally feel awe. Nurses are no longer afraid of work problems. They will take the initiative to report and even discuss with other nurses to avoid similar incidents. It is this management concept that makes the nursing quality and nursing service satisfaction of cardiology department always at a high level.
The nurse is very? Love? Xxx, they said, the head nurse always cares about our health and emotions in her work and life, just like a sister, a friend and a relative. She can let go of grievances, encourage her when she is tired, and help her try her best to solve problems when she is in trouble. Indeed, in cardiology, love is constantly passed on. She brings love to nurses, and nurses bring love to patients. Knowing that the head nurse always suffers from insomnia, the nurses often send her messages and greetings at night or send a mischievous message to make her laugh and fall asleep, and there is always a warm way to exercise in the mailbox. Every holiday, xxx always remembers to send blessings and care to the nurses, so that the busy nurses are warm in their hearts. Although her family is the farthest from the hospital among general practitioners, for many years, regardless of spring, summer, autumn and winter, xxx has always insisted on arriving at the ward before 7: 30 in the morning, sometimes even after 6: 00 in the morning, because she understands the hard work of nurses. She will prepare a beautiful breakfast for nurses, help them to take medicine, collect blood, care for serious diseases and participate in rescue? This habit has made the medical staff in the department used to it for many years. If one day she doesn't come, the nurse will be very worried about whether there is anything wrong with her. 12 On the occasion of Nurses' Day in May, TV stations and radio stations wanted to publicize nurses, and the nursing department recommended xxx to reporters, but the interview process was not smooth, because when it came to nursing work, she talked about nurses in the ward without mentioning herself. Comrade reporter thinks that xxx misunderstood the intention of this interview and told her many times that she wanted to interview a head nurse, but she stubbornly asked the reporter to write a lovely nurse. She told reporters that as a head nurse, she has always been proud of having an excellent nursing team. I am not alone in the nursing work in the ward, but more importantly, our nursing team is doing it! A patient said to xxx: head nurse, I praised your nurse, but your nurse said? Every nurse in our department is so excellent, and our head nurse is even better! You have an excellent team, which is so enviable! ?
Doctors often feel:? There is a senior head nurse in the Department of Cardiology, and the doctor-patient relationship is very harmonious. It is hard for patients to be dissatisfied! ? They recalled that once, a patient's family misunderstood medical activities and organized more than 20 people in the ward. Asking for a statement? Looking aggressive, the ward suddenly filled with tension. At this time, xxx, as the head nurse, squeezed into the crowd full of danger with her small body and was immediately surrounded by her family members. The medical staff immediately dialed the telephone of the security department and stood nervously at the door of the ward, afraid to leave. I don't know what will happen next when I think of my family's bad attitude! ? Ten minutes later, I watched everyone's tense nerves suddenly let go and looked at the head nurse with wide eyes: xxx and the patient's family smiled and walked out of the ward arm in arm, indicating that they actively cooperated with the diagnosis and treatment! Problem solved! When everyone asked about it afterwards, Head Nurse Gao said: After all, hospitals and wards are not pleasant places, let alone physical and mental diseases. We should communicate with our families attentively, consider problems from their standpoint, and listen to their thoughts attentively. It is very important to understand each other. ? It is this concept that makes xxx solve problems easily in some difficult times. In the ward, patients often come to ask: Is this the ward of head nurse Gao? Generally speaking, patients come for doctors, and seldom come for the head nurse!
? Nursing work is to see one's responsibility in patients' needs? . Most patients in the department of cardiology are elderly people. Under the training and education of xxx, nurses treat them just like their grandparents. If they are unhappy, they will be coaxed, and if they lose their temper, they will bear it. These patients also regard young nurses as their granddaughters. One morning, an old man from a ward came over and came to the nurse station with a big bag. The nurses opened it and found a bag full of handmade animals! Rabbits, birds, lobsters, puppies, crabs? Every one is lifelike! Everyone praised grandpa for his dexterity, but grandpa smiled and said, head nurse, this is a gift for you and the nurses! You are so kind and enthusiastic to us patients, just like family! I didn't send anything, just folded it all night last night. Let's give you these little things to play with! Everyone is very happy and moved. They strung these small animals together and hung them on the window of the duty room?
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