How to refund the ticket on Tieyou software? The ticket booked yesterday, the text message said that it had been accepted, but it did not appear on Tieyou's order. How can I return it?

Hello, thank you for your attention to Tieyou. If you purchase tickets successfully, the self-service refund process is as follows:

1. If the ticket hasn't been picked up yet, and the departure time is more than 3 hours, the mobile phone client can click to apply for refund on your order details page, and the service time for refund is 09:00-20:00.

2. The purchase is successful, the ticket has been picked up or the departure time is less than 3 hours. You need to bring the original valid certificate of the passenger and the train ticket used when purchasing tickets, and go to the refund window of the railway station to refund the ticket before departure.

Tips:

1. During non-service hours, you need to bring the original valid ID card and train ticket used when purchasing tickets, and go to the refund window of the railway station before departure.

2. Delivery ticket refund. Please bring the original valid ID card and train ticket when purchasing tickets, and go to the refund window of the railway station before departure.

3. The Railway Bureau will charge 5%-20% refund fee for each ticket, so it is recommended that you handle it as soon as possible.

If you have any questions, I suggest you call our customer service, and someone will serve you. I hope my reply is helpful to you, thank you for your question, and wish you a happy life.