Why can't my Alipay be authenticated by real name? The prompt said: "This account cannot be authenticated. Please re-apply for account authentication. "

Summary of reasons for authentication failure

The documents submitted must be authentic, the information of the documents must be consistent with the information filled in Alipay account, and the documents must be within the validity period. All Chinese characters, numbers and pictures are photographed, and the above information cannot be missing, and artificial occlusion is not allowed.

It is not allowed to put a corner box around the certificate (for example, add a red box yourself): the certificate cannot contain any website words (for example, the submitted certificate bears the name of Weibo). The information content of the certificate to be audited requires clear pictures, including shading, font and head portrait, and there can be no blind spots caused by reflection.

The photo of the certificate provided must be original or color scanned, with the format of JPG, JPEG and BMP, and the size is less than 2M, which can be operated by mobile phone, camera or scanner.

Extended data:

If you encounter the following errors in the process of real-name authentication, it is recommended that you handle them according to the recommended solution:

Name and ID number do not match: it may be whether your identity information has changed (name, ID number, etc.). ). If your identity information has changed, it is recommended that you contact the manual customer service for handling.

Sorry, you can't use the face brushing test for the time being: Hello, the face brushing service is gradually opening. Maybe your device doesn't support the face brushing function for the time being. Please stay tuned.

The number of accounts under your name has reached the upper limit, so you can't add any more: at present, there can be up to three Alipay accounts under one ID card name. I suggest you check the account under your ID card. If there is an abnormal account under the ID card name, you can try to close the account.

This ID number has authenticated accounts with different names: Alipay accounts with other names exist under this ID number, possibly because the ID number is duplicate and the identity information has changed. I suggest you contact the human customer service and explain your specific situation before handling it.

Alipay-Summary of authentication failure reasons