How to check the method of using Taobao website letter to do accurate customer marketing?

As we all know, the so-called people's psychology is no different from what we usually talk about, but we seldom use the letters in the station. But do you know that sincerity can also be used to do accurate customer marketing? The following small series will introduce you to the situation related to his heart.

How to treat the letter in Taobao station? 1. Open the Taobao homepage.

2. In the process of checking the corresponding account in your mind, this account is our Taobao account, and you can log in at the upper left corner and the upper right corner of the page.

3. After confirming the account login, click Contact Customer Service in the upper right corner.

4. After entering the page, there is an in-station message option in the upper right corner of the service center, which is what we are looking for.

5. When you know what's going on, you can check the relevant trends or write a letter in the station.

How to skillfully use the website letter of AliExpress to do accurate customer marketing Before recommending the customer marketing of AliExpress, we must first know what valuable information our customers need to focus on, mainly from the following three aspects:

1. Customer evaluation.

After reading all the comments of this customer, you can have a clear understanding of the customer's needs.

We should be good at summarizing and analyzing customers' information and needs, and learn to block other useless information in order to obtain the most valuable information.

2. Purchase records.

The average customer unit price in our store is our standard for judging customer purchase records.

We can find customers in AliExpress's customer marketing for comprehensive analysis, but for novice sellers, we may not have accumulated too many customers, so we need to pay attention to customers in the following situations, because these customers are likely to be potential customers of our store.

(1) Any customer who has had more than three transactions in this store.

(2) Any customer who buys more than $50 in the store.

(3) Some customers in Southeast Asia, Europe and America who meet these requirements need special attention. Because you can send them express.

(4) Some customers who are good at communication and can reply in time (reply within 48 hours for each email or message; The store coupons or discounts you send will remind them that they will chat with you after receiving them, and they will chat about things other than work.

How to reply to the letter from AliExpress 1 Simple and clear, don't have too much nonsense.

2. Clear, point by point.

Pay attention to grammar and don't make too many serious mistakes.

4. For mandatory users, language translation can be performed.

5. Try to edit some words that you will reply frequently and are all used.

In-station letter 1 Reminder. The telephone reminder time is:11:00-12: 00, and 16: 00- 17: 00 in the afternoon.

2. Check the customer's chat record first to learn more about the customer's purchase information.

3. Express clearly and speak at an appropriate speed. Don't go to the experimental class to find some words to use.

4. If the customer is not convenient to answer the phone at present, he needs to take the initiative to apologize and disturb the buyer's leisure.

5. Ask the customer why he didn't pay, and politely ask about the approximate payment time.

6. After calling for payment, be sure to click the prompt for payment and leave a message in Want Want.

7. Records must be made after processing is completed.