Why is there no sound when vivo x6 receives short messages?

Vivo X6A/D/L mobile phone receives information without prompt tone, which can be solved in the following ways:

Please go to the phone settings-volume button, adjust it to ringtone, then turn up the volume and try to receive the message again.

If this phenomenon still occurs, you can enter the phone settings-sound-do not disturb mode to see if the phone has turned on the do not disturb mode.

You can also try to enter phone settings-More Settings-Restore Factory Settings-Restore all settings.

Supplementary explanation:

Restoring all settings will not clear the important data in the mobile phone, but it will exit the WeChat account. In order to avoid misoperation, it is recommended to back up the important data in the mobile phone before operating this step.

I. The specific operation steps for setting the volume key adjustment are as follows (taking vivo X6D as an example):

1. Click Settings in the phone desktop.

2. Find the option of sound in the settings.

3. Enter the sound interface, set the volume key to ringtone, and then set the volume to a higher level.

Second, the specific operation steps of closing do not disturb mode are as follows:

1. Click Settings in the phone desktop.

2. Please go to Settings to find the sound.

3. Click Do Not Disturb mode in the sound interface.

4. When entering do not disturb mode, turn off the relevant switch.

Three. The specific operation steps for restoring all settings are as follows:

1. Click Settings in the phone desktop.

2. Select more settings in Settings.

3. Click Restore Factory Settings in More Settings.

4. Select Restore All Settings in the interface of Restore Factory Settings.