Why can't I receive the short message of transaction code of China Bank's personal online banking and mobile banking?

Please check whether you have kept my mobile phone number correctly first. You can call the customer service telephone number of China Bank at 95566 for manual service. After checking your identity, the agent will check your mobile phone number kept in BNMS.

1. If it is confirmed that the mobile phone number in the system is not the customer's own mobile phone number or 1 1 digit, the customer is advised to make changes at the counter with the valid identification of the card/discount and card issuance/discount of the online banking related account.

2. If you confirm that the mobile phone number in the system is correct. Please confirm that the receiving mobile phone can be used normally and the signal of the local operator is normal. If you can't receive the transaction code normally, it is recommended to check whether the mobile phone is equipped with software to intercept short messages, or try to restart the mobile phone after turning it off.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.