12328 Will there be retaliation for complaining about taxis?

12328 complaints will not be retaliated. Because this kind of complaint hotline is generally confidential to the complainant. 12328, as the special service number of the national unified transportation service supervision telephone, is a unified social public service supervision telephone in the transportation industry.

Feature description

90% of the business accepted by "12328" is consulting. In view of the characteristics of "12328", such as high calling frequency, large information demand and strong immediate response, the Ministry of Transport upgraded and improved the ministerial and local knowledge bases of "12328" and realized the interconnection and synchronization with the knowledge base system of "12345".

The market supervision and management department shall, within 7 working days from the date of receiving the complaint, make a decision on whether to accept it or not, and inform the complainant; Check it within 15 working days from the date of receiving the report and decide whether to file a case. Under special circumstances, the verification time limit may be extended by 15 working days. If the real name is reported, the real name whistleblower shall be informed within 5 working days from the date of making a decision on whether to file a case.