I received a text message from 12320 before I went out.

12320 belongs to the government's public welfare hotline in the health industry. It is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, and a window for spreading health policy information and health and disease prevention knowledge to the public. It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further close the relationship between the government and the people, and improve the work style, with the ultimate goal of improving the people's lives.

Accepting public reports on public health emergencies and cases of violation of health laws and regulations;

Accepting public complaints about emergency handling of public health emergencies;

Accept public opinions and suggestions on public health work;

To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China;

The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.