12345What is the best way to reply?

Dear XXX,

Your letter has been received. We attach great importance to the XXX issues you reported about XXX and have forwarded them to the relevant departments for investigation. Thank you for your review. XXX (talking about industries, such as "Public Security", "Disciplinary Inspection", "Health", "Education", etc.) work support, we hope that you will report any new suggestions or questions to us in a timely manner. ?

Signed XXX

The "Jinan City 12345 Citizen Service Hotline Regulations" clearly stipulates:

Full text of the regulations:

Chapter 1 General Provisions

Article 1 In order to strengthen the construction and management of the 12345 citizen service hotline, improve the level of service to the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations, in accordance with the Constitution, laws and regulations Relevant regulations are formulated based on the actual situation of this city.

Article 2 The 12345 Citizen Service Hotline (hereinafter referred to as the Citizen Service Hotline) as mentioned in these Regulations refers to the hotline established by the Municipal People’s Government consisting of the telephone number 12345, the mayor’s mailbox, mobile text messages, mobile clients, and Weibo. A public service platform composed of , WeChat and other methods that specializes in handling hotline matters.

Article 3 Natural persons, legal persons or other organizations use the 12345 citizen service hotline to provide consultation, help, suggestions, complaints, reports and other matters involving social governance and public services within the administrative region of this city. (hereinafter referred to as hotline matters), activities handled by relevant agencies and units in accordance with the law, and related hotline management work, these Regulations shall apply.

Article 4 The Municipal People's Government shall lead the city's citizen service hotline work, improve the hotline work system and mechanism, and establish a convenient, efficient, high-quality, and scientific hotline work system.