Transfer it to your parents. Didi, the national telephone hotline for the elderly has been opened.

On the 26th, Didi announced that Didi Chuxing officially opened the national telephone hotline 400688 1700 for the elderly to provide telephone call service for the elderly.

At present, the elderly taxi hotline 400 can support calling taxis that access the platform, that is, fast new taxis. In the future, "calling a car by phone" will cover more models and services.

Previously, Didi launched the "Didi Old Edition" WeChat applet nationwide on June 22, 65438. Users can set supermarkets, schools, children's addresses, hospitals and other 10 common addresses. In the small program, the old man only needs to choose a common address to realize "one-click car calling". At present, the small program "one-click car calling" can support calling Didi Express.

Didi original announcement:

To provide more convenient travel services for the elderly, under the guidance of the Ministry of Transport and other competent departments, Didi Chuxing officially opened the national elderly telephone hotline 400688 1700 to provide telephone taxi service for the elderly.

At the same time, Didi has launched the "Didi Old Edition" WeChat applet nationwide at 65438 on June 22. Users can set supermarkets, schools, children's addresses, hospitals and other 10 common addresses. In the small program, the old man only needs to choose a common address to realize "one-click car calling". At present, the small program "one-click car calling" can support calling Didi Express.

The elderly taxi hotline 400 is specially wired by Didi Customer Service "Elderly Call Group". When the elderly need to travel, they can directly dial 400688 1700 or click the "Call a Car" button in the "Didi Senior Edition" applet to inform the customer service of their origin and destination, and the customer service will immediately help the elderly users call a car for them. At present, the elderly taxi hotline 400 can support calling taxis that access the platform, that is, fast new taxis. In the future, "calling a car by phone" will cover more models and services.

After the car is successfully called, the platform will send a text message to the elderly users, prompting the estimated arrival time and license plate number of the vehicle; After the vehicle arrives, it will notify the user by SMS again and provide the driver's contact information (virtual number). When necessary, the elderly can communicate with the driver directly by telephone; After the trip, you can pay in cash or scan the code.

At the same time, Didi will actively communicate with the Ministry of Transport and local governments, and access the elderly hotline 95 128 of the Ministry of Transport as soon as possible to provide support for the landing of 95 128. In the future, Didi will continue to polish and improve products and services, explore the function of providing priority scheduling for the elderly, and set up a taxi entrance for the elderly in Didi Travel App to better facilitate the travel of the elderly.

Love science and technology, people-oriented, inclusive, regardless of age. In the future, Didi will continue to unite with all walks of life and enter the community, pension institutions and other pension organizations to help the elderly better integrate into digital life and continue to collect feedback from the elderly. Didi will continue to provide more people with more temperature services through efficient and easy-to-use products, making the elderly travel more convenient, warmer and happier.

Drops travel

202126 April

Related Q&A: Is Didi complaining that the manual customer service phone number is 24 hours? Didi's manual customer service phone number is not 24 hours. The normal working hours are from 9 am to 9 pm. I hope I can help you. Consultation record answer 2021-11-09. Is it 24 hours for Didi to complain about the manual customer service phone number? Not 24 hours. The normal working hours are from 9 am to 9 pm. I hope I can help you. Didi's manual customer service phone number is not 24 hours. The normal working hours are from 9 am to 9 pm. I hope I can help you.