What to do if Ruiyun Cold Chain receives the cargo box? It’s completely ruined.

The boxes of goods received by Ruiyun Cold Chain are all rotten. You can take the following steps:

1. Contact the logistics company or express delivery: The goods are delivered through a logistics company or express delivery service. You should contact the logistics company or courier company as soon as possible. Report the damage to your shipment to them and provide photos or other evidence. They will process your claim.

2. Contact the shipper: If you purchased the goods through a merchant or seller, you can also contact the shipper. Report the damage to the goods to them and ask for a solution to the problem, such as resending the goods or a refund.

3. Record details: When communicating with the logistics company or shipper, remember to record all details, including conversation time, name and contact information of the staff. This will help with follow-up and problem resolution.

4. Retain the goods and packaging: During the claim processing process, the goods and original packaging need to be retained. Do not handle or discard damaged goods and packaging to facilitate subsequent investigation and processing.