How can my personal information be leaked?

More than 85.2% of the respondents have experienced the problem of personal information disclosure. Being harassed by sales calls or text messages, receiving fraudulent calls and receiving spam are common problems after personal information disclosure. Yesterday, China Consumers Association released an investigation report on the disclosure of App personal information. The survey results show that the overall situation of personal information leakage is more serious, and consumers are most worried that personal information will be used for fraud and theft, and sold or exchanged to third parties. In addition, according to the survey results, the permissions required by App are mainly to obtain location information and access contacts.

Have you ever had personal information leaked?

Personal information was leaked, accounting for 85.2%.

With the popularity of smart phones, while consumers enjoy the benefits brought by the rapid development of mobile Internet, personal privacy information is leaked, stolen and sold from time to time, and harassment and fraudulent phone calls and emails are still rampant, which has become a common concern of the whole society and consumers. From July 17 to August 13, 2065438, China Consumers Association organized a questionnaire survey on "App Personal Information Disclosure". The survey was conducted online, and 5458 valid questionnaires were collected.

The survey results show that the overall situation of personal information disclosure is more serious, with 85.2% people experiencing personal information disclosure and 14.8% people not experiencing personal information disclosure.

The survey results show that when consumers' personal information was leaked, about 86.5% of the respondents were harassed by sales calls or text messages, about 75.0% of the respondents received fraudulent calls, and about 63.4% of the respondents received spam, ranking the top three. In addition, some respondents have received illegal information such as illegal links, and what's more, personal account passwords have been stolen.

Performance of personal information disclosure

Personal information was collected without my consent, accounting for 62.2%.

Consumers have two main concerns about the disclosure of personal information: being used for fraudulent theft and selling or exchanging it to a third party. According to the survey, if the mobile App leads to the disclosure of personal information, the most worrying issue is that it is used for fraud and theft, accounting for 70.5%. Followed by selling or exchanging to a third party, accounting for about 52.4%, being harassed by promoted advertisements accounting for about 37.7%, and reputation damage accounting for about 6.6%.

The main way of personal information disclosure is that operators collect personal information without their consent, accounting for about 62.2% of the total sample; Second, operators or criminals intentionally disclose, sell or illegally provide personal information to others, accounting for about 60.6% of the total sample of the survey, and 57.4% of personal information is leaked due to loopholes in the network service system. There are also criminals who steal and defraud personal information through Trojans and phishing websites, and operators collect unnecessary personal information, accounting for 34.4% and 26.2% respectively.

Personal information disclosure is worried about problems.

The way of personal information disclosure

One-third of the respondents chose to "admit that they are unlucky"

After the disclosure of personal information, the respondents will take various measures to safeguard their rights and interests, including complaining to consumer associations and relevant administrative departments. It is noteworthy that, in the end, about one-third of the respondents chose "self-admission of bad luck". In this regard, China Consumers Association said that on the one hand, it may be based on the inability to respond, on the other hand, it may be the acceptance of the status quo after the response is invalid.

In terms of reading habits, the respondents who chose "occasional reading" were the most, accounting for 31.2%; Often read 18. 1%, often read 8.2%, sometimes read 16.4%, never read 26.2%. From the reading level, the respondents who choose "probably reading" are the most, close to 40%; Only 26.7% of the respondents were able to read the written explanation of application rights and user agreement or privacy policy carefully. "Unauthorized use" is the main reason why respondents "never read", and users can only be forced to accept it.

Measures taken after the disclosure of personal information.

The habit of reading application licenses and user agreements or privacy policies.

Degree of reading application permissions and user agreements or privacy policies.

Reasons for never reading application permissions and user agreement/privacy policy.

Obtaining location information accounts for nearly 90%

The survey results show that when installing and using mobile apps, the most common things are the right to read location information and the right to access contacts, accounting for 86.8% and 62.3% respectively. The proportion of respondents who were asked to read phone records (47.5%), read short message records (39.3%), turn on cameras (39.3%) and record microphones (24.6%) was relatively high.

At the same time, nearly 70% of the respondents believe that the mobile app has obtained the user's privacy right when the function is unnecessary. Respondents believe that selling advertisements is the main reason why mobile apps collect personal information, accounting for 77.0%.

The survey results show that insufficient awareness of personal information security protection and inadequate supervision are the main reasons why respondents believe that personal information security problems occur in mobile apps, accounting for 64.0% and 57.3% respectively. More than 80% of the respondents believe that the current mobile App needs to be strengthened in the protection of users' personal information.