Is the pre-litigation mediation message sent by Meituan 12368 true?

It may be true, but it needs to be confirmed carefully.

First, confirm the source and authenticity of the message.

As the message may be forged or sent by mistake, when you receive the pre-litigation mediation message sent by Meituan 12368, you should first verify whether the source of the message is true. You can call the hotline 12368 to provide relevant information in the short message and ask the staff about the authenticity of the short message. At the same time, it is also possible to verify whether there are related lawsuits or mediation matters through the official channels of Meituan, such as customer service or official website.

Second, understand the procedure and significance of pre-litigation mediation.

Pre-litigation mediation refers to a way in which a mediation institution or mediator assists the parties to resolve disputes through consultation before the litigation begins. Through pre-litigation mediation, the parties can fully communicate on the disputed matters in a relatively peaceful atmosphere and seek a solution acceptable to both parties. This can not only save time and money costs, but also maintain the relationship between the two parties and avoid the negative impact of long-term litigation.

Third, be cautious about mediation.

If it is confirmed that the short message is true and there are indeed pre-litigation mediation matters related to Meituan, we should pay attention to it. Before participating in mediation, you should fully understand the relevant legal provisions and mediation procedures, and clarify your rights and obligations. At the same time, you can also seek the help of professional lawyers in order to better safeguard your own interests.

In the process of mediation, we should remain calm and rational, respect the opinions of the other party and the mediator, and actively seek ways to solve the problem. If the mediation is successful, it shall abide by the contents of the mediation agreement and fulfill relevant obligations in a timely manner. If mediation fails, other ways can be considered to solve the dispute.

To sum up:

The pre-litigation mediation message sent by Meituan 12368 may be true, but it needs to be confirmed carefully. After confirming that the short message is true, we should understand the procedure and significance of pre-litigation mediation and take mediation matters seriously. In the process of mediation, we should remain calm and rational, respect the opinions of the other party and the mediator, and actively seek ways to solve the problem.

Legal basis:

People's Republic of China (PRC) Civil Procedure Law

Article 93 provides that:

When trying a civil case, the people's court shall, on the basis of clear facts, distinguish right from wrong and conduct mediation on the basis of the principle of voluntary participation of the parties.

People's Republic of China (PRC) Civil Procedure Law

Article 94 provides that:

Mediation by the people's court may be presided over by a judge or a collegial panel, and it shall be conducted on the spot as far as possible. When conducting mediation, the people's court may notify the parties and witnesses to appear in court in a simple way.

People's Republic of China (PRC) Civil Procedure Law

Article 97 provides that:

If an agreement is reached through mediation, the people's court shall make a conciliation statement. The conciliation statement shall specify the claim, the facts of the case and the result of conciliation. The conciliation statement shall be signed by the judge and the clerk, stamped with the seal of the people's court and served on both parties. The conciliation statement has legal effect after being signed by both parties.