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Personal information is more likely to be leaked in the era of big data.

Personal information is more likely to be leaked in the era of big data

Recently, a news about the suspected leakage of Netease mailbox user database caused waves on the Internet, involving hundreds of millions of pieces of data. Although the results of the current data leakage incident are still unclear, it has caused many users to worry about personal privacy.

As the largest third-party payment institution in China, Alipay has recently been exposed to real-name authentication loopholes. At the same time, some third-party payments have exposed problems such as leaking customer information and stolen accounts.

on the afternoon of October 22nd, the website of the Ministry of Public Security published the decisions of 15 departments, including the Central Comprehensive Management Office, the Ministry of Public Security, the Ministry of Industry and Information Technology and the Ministry of Land and Resources, requiring "implementing the real-name registration system for delivery logistics activities" from October 22nd to the end of March 216. While agreeing with Express real-name registration system, many citizens also expressed their concern about the disclosure of personal information.

Today, with the theme of "I grew up with China's consumer rights protection in 3 years", an activity was held in Beijing to commemorate the 3th anniversary of the founding of China Consumer Newspaper and the prospect of China's consumer rights protection movement in the "internet plus" era. A survey report on the protection of consumers' personal information was released at the meeting. The survey results show that 76% of the respondents believe that personal information is more likely to be leaked in the era of big data. In the past year, more than half of the respondents thought that their personal information had been leaked.

Personal communication information is leaked the most

This survey is an online survey conducted by China Consumer News and 29 provincial and municipal consumer associations with the support of China Consumer Network and Security Alliance from September 24th to October 1th.

The survey shows that consumers think personal financial information is the most important, and personal communication information is the most leaked.

among the six categories of personal information, 26% of consumers believe that personal financial information is the most important; Followed by personal identity information, accounting for 23%; The third is personal communication information, which is 18%; The fourth is personal consumption information, which is 15%; The fifth is personal social relationship information, which is 11%; Finally, personal background information, about 7%.

Statistics show that personal communication information is leaked the most, reaching 33%; Followed by personal identity information, which is 28%; The third is personal consumption information, which is 2%.

Consumers believe that websites are the easiest places to disclose personal information, including e-commerce platforms, search engines and portals, accounting for 14%; Followed by personal information terminals such as mobile phones, PADs, smart watches and sports bracelets, accounting for 13%; The third is 4S shops and telecom service providers in the automobile industry, both reaching 12%.

The survey results are consistent with the 214 Consumer Personal Information Network Security Report released by China Consumers Association in the first half of this year.

According to the p>214 annual report, 56.58% of consumers are very dissatisfied and dissatisfied with the current situation of personal information protection on the Internet. Moreover, in real life, it is very common that personal information is leaked, and about two-thirds of the respondents have had their personal information leaked or stolen in the past year.

The most leaked or stolen personal information is "personal basic information", reaching 72.12%; The rest are personal network behavior information, personal equipment information, personal privacy information, personal account information and personal social relationship information in turn.

When personal information was leaked or stolen, 8% of the respondents were harassed by telephone, text message, email, etc., and the proportions of wasting time and energy and affecting their study or work were 49.37% and 34.94% respectively. There are also 33.14% respondents who have suffered economic losses and personal injuries.

It is worth mentioning that the current situation of consumers' understanding of relevant laws on information protection is not ideal, among which 51.36% and 14.52% of the respondents know little about relevant laws and don't know them. When the personal information of the respondents was infringed, 38.6% chose "take it for granted, take no measures and keep silent"; The respondents who chose to "bring a lawsuit to the people's court and resort to law" accounted for the least, accounting for 16.3%.

Stealing personal information is mostly for commercial interests

For the reasons why personal information is frequently stolen, the 214 annual report shows that the respondents who choose "driven by the interests of criminals, stealing or selling personal information" account for the largest proportion, accounting for 73.25%; The rest is "the relevant legislation is not perfect, and the punishment is not deterrent", 62.9%; "Operators failed to effectively protect personal information in order to reduce operating costs or loopholes in personal information management", 61.94%.

The report also shows that the main reasons for the difficulty in safeguarding rights are: "it is difficult to investigate and collect evidence", accounting for 76.51%; "The amount of compensation and punishment are insufficient, even if the rights protection is successful, it cannot curb the infringement of personal information", accounting for 66.23%; "It is difficult to identify the infringer", accounting for 61.35%.

The report shows that the commercial interests of criminals are the main factor for the current proliferation of personal information violations. In addition, the lack of a unified and effective legal system in China is also a factor that cannot be ignored, so it is necessary to promote the legislation of personal information protection as soon as possible.

The Investigation Report on the Protection of Internet Users' Rights and Interests in China (215) released by internet society of china also confirmed this point. According to the report, in the past year, netizens suffered an overall loss of about 8.5 billion yuan due to personal information disclosure, spam and fraudulent information, with an average per capita loss of 124 yuan. Among them, 78.2% of netizens' personal identity information has been leaked; 63.4% of netizens' personal online activities have been leaked.

Respondents call for the introduction of punitive damages

In this survey, 2% of the respondents think that it is necessary to "increase punishment and introduce punitive damages system" for the use of big data and the protection of personal information; 19% of the respondents suggested that "the legality of personal information sources should be reviewed", and 17% of the respondents thought that "a system of standardized and rational use of personal information should be established, such as requiring that data collection and utilization must be authorized by the parties concerned".

At the prospect activity of the China Consumer Rights Protection Movement in the era of "internet plus", according to the results of online survey, the organizer proposed to strengthen the protection of consumers' personal information:

Further refine the relevant laws and regulations on personal information protection, establish a standardized and reasonable personal information collection and use system, and introduce special laws on personal information protection as soon as possible to protect consumers' personal information safety.

further crack down on illegal acts that infringe on the safety of consumers' personal information, introduce punitive damages system, and increase the illegal cost of illegally collecting and using consumers' personal information.

further simplify the judicial procedure, and introduce the inverted burden of proof system in the civil litigation concerning the protection of personal information. In the practice of judicial protection, it provides the greatest convenience for consumers whose personal information rights have been violated.

further strengthen enterprise self-discipline and consumer consciousness. In the face of the temptation of interests that may be brought by personal information data, operators should be worthy of their conscience and keep the bottom line. Consumers should enhance their awareness of self-protection. Once personal information is found to be leaked or illegally used, they should take the initiative to protect their rights in time to ensure the safety of personal information.

It's gratifying news that the Measures for Punishment of Infringement on Consumers' Rights and Interests formulated by the State Administration for Industry and Commerce have been officially implemented recently, which stipulates that operators who disclose, sell or illegally provide consumers' personal information to others will be punished.

The punishment method points out that the operator collects and uses the personal information of consumers without their consent; Leaking, selling or illegally providing the collected personal information of consumers to others; Those who send commercial information to consumers without their consent or request, or when consumers explicitly refuse, will be punished.

The appeal from China Consumers Association is that in order to solve the "stubborn disease" of consumers' personal information disclosure and abuse, we should finally return to the track of rule of law and establish corresponding personal information protection laws and regulations to achieve comprehensive protection of personal privacy. At the same time, a special administrative agency for the protection of personal information will be set up nationwide, and the leading government departments will be defined to focus on the supervision of the telecommunications industry, Internet companies and industries where personal information is used intensively.

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