How to settle claims in PICC life insurance electronic service

The steps of applying for life insurance electronic service in PICC are as follows:

1, claim report. When an insurance accident agreed in the contract occurs after taking out PICC in China, it is necessary to report it to the insurance company in time. The insured can call the customer service hotline of China People's Insurance Company at 955 18 or go to the counter of the customer service hall of the local insurance company to report the case. If the nature and loss degree of the insured accident cannot be determined due to the insured, the insurance company will not pay for the uncertain part, so it is necessary to report the case in time after the accident, within the agreed time limit.

2. Claim application. After you apply to an insurance company to report a case, you should bring relevant information to the customer service hall of the local insurance company according to the tips in "Relevant Information Required for Claims", or users can upload and submit it through the official WeChat account of China People's Insurance Company "China People's Life E-Service" and the official APP "China People's Insurance Company APP".

3. Acceptance and review of claims. After receiving the claim materials, the insurance company will conduct an audit. If the materials are incomplete, you will be informed to supplement the relevant materials at one time.

4. Insurance payment. The insurance company will give the claim conclusion within the time limit stipulated in the contract, and will inform the user by SMS, telephone and letter. Under normal payment conditions, the claim will be credited to the beneficiary's bank account within 5 working days after the conclusion is given; In case of no payment, the notice of claim conclusion will be sent to the beneficiary by letter within 3 working days after the conclusion is given.