What should I do if my mobile phone charges automatically when playing games?

1. What should I do if my mobile phone is accidentally charged while playing games?

Absolutely. You can get the money back directly when you play, unless I send you a text message to confirm that it has not been returned.

Call customer service generously and complain to the Ministry of Industry and Information Technology if you don't return it.

Customer service hotline 10086 provides you with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communication 24 hours a day through manual, automatic voice, short message, fax and email.

China Mobile's mobile phone customers are free to call 10086 in China (the long-distance charges generated by the call are charged according to the actual situation), and it is free to answer calls from 10086. Other communication companies call 10086 and charge according to the requirements of the communication company.

10086 China mobile hotline number is a fully upgraded version of the original customer service numbers 1860 and 186 1, which has been used since June, 2006. 10086 automatic voice system provides customers with some business inquiry, handling and hot business consulting services; If customers need to communicate, they can also call 10086 and press 0 to transfer to the manual service desk. 10086 SMS business hall, customers only need to send the corresponding content to 10086 to handle or unsubscribe from a certain business.

2. The mobile phone is always inexplicably deducted from the tour fee, but my mobile phone doesn't have a game.

Hello, it is possible that your mobile phone bill has been deducted for no reason. Your phone has a charging application installed. This rogue software will steal your sim card information, subscribe to their services or maliciously deduct your phone bill, resulting in the deduction of your mobile phone bill.

It is recommended that you use antivirus software to kill mobile phone viruses and uninstall malicious fee deduction software. Mobile phone virus is an infectious and destructive mobile phone program. Mode of transmission: it can be transmitted by sending SMS, MMS, email, browsing websites, downloading * * *, Bluetooth, etc.

Manifestations: The common manifestations of mobile phone poisoning are high traffic consumption, automatic restart, automatic shutdown, automatic sending of short multimedia messages, power consumption and slow response. Destructive: it will cause the user's mobile phone to crash, shut down, delete personal data, send spam to reveal personal information, automatically make calls, send short (color) messages, etc. , and even damage the hardware such as SIM card and chip, which makes users unable to use their mobile phones normally.

You can use Tencent Computer Manager to download Tencent Mobile Assistant, which can effectively delete the deduction application Zhidao in your mobile phone. Tencent computer housekeeper enterprise platform: /c/ housekeeper/.

3. How can I get my money back when my mobile phone is deducted for playing games?

What should I do if my mobile phone is charged when playing games?

Primitive experience

The length of the ocean

4759

I played mobile phone games yesterday and downloaded a bear-infested jungle adventure. Then, I don't know why, I deducted another 29 yuan. The most important thing is the operation of children at home. He is only three years old and knows nothing. I didn't know what he ordered, or the game system automatically deducted it, so I called customer service. After coordination, the customer service returned the money. Here are the details, I hope I can help you.

Tools/raw materials

mobile phone

Methods/steps

6/6 Step by step reading

First of all, I will attach a short message record of the deduction.

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2/6

First of all, call the customer service of the deduction party to provide direct labor service.

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3/6

Explain the situation to the other party, and then the other party inquires about the consumption records.

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4/6

Mobile phone password is required to query the details of deduction. If you know, just follow the prompts. I don't remember this place. The other party turned the reset password. After entering my ID number, the system sent me a reset password.

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5/6

The other party will call in about 5 minutes, and then follow the prompts to enter the password.

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6/6

The customer service of the other party gave the phone bill for returning to 29 yuan, and a short message was attached below.

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Matters needing attention

I hope that in the future, the deduction system will increase the operation of inputting passwords or verification codes, reduce misoperation and make customer service easier.

Possibility of accidental deduction