24-hour consultation telephone for epidemic prevention and control in Pudong New Area, Shanghai

The consultation telephone number for epidemic prevention and control in Pudong New Area of Shanghai is 12333, and the details are as follows:

1. The intelligent service system of "12333 Zhixuntong" organically integrates the knowledge base of the 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, and emphasizes the man-machine interactive "dialogue" service mode, thus realizing the innovation of the online consultation form and interactive process of the website. By the end of 221, the total number of calls in the national 12333 telephone service was about 15 million, and the comprehensive connection rate was 84.2%.

2, 12333 The telephone consultation service hotline of human resources and social security is an important service platform for people's livelihood in China. Promoting the construction of the telephone consultation service system of human resources and social security will help smooth the communication channels between the human resources and social security departments and the public and improve their service ability to the public. The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It has not only become an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus resolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: lack of unified standards and norms in system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel service into the scope of telephone consultation service.

Legal basis: Article 1 of the Social Insurance Law of the People's Republic of China

Employees shall participate in the basic old-age insurance, and both the employer and the employee shall pay the basic old-age insurance premium.

individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employer and other flexible employees can participate in the basic old-age insurance, and individuals pay the basic old-age insurance premium.

The measures for endowment insurance for civil servants and staff managed by reference to the Civil Service Law shall be formulated by the State Council.

Article 11

The basic old-age insurance shall combine social pooling with individual accounts.

The basic old-age insurance fund consists of contributions from employers and individuals and government subsidies.

article 12

the employer shall pay the basic old-age insurance premium according to the proportion of the total wages of its employees stipulated by the state and record it in the basic old-age insurance pooling fund.

employees should pay the basic old-age insurance premium according to the proportion of their salary stipulated by the state and record it in their personal accounts.

individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employing unit and other flexible employees who have participated in the basic old-age insurance shall pay the basic old-age insurance premiums in accordance with state regulations and record them in the basic old-age insurance pooling fund and individual account respectively.