Why didn’t I receive a notification about the power outage?

If it is a planned power outage, we will notify you seven days in advance through SMS, WeChat and other channels. If it is a temporary power outage, we will notify you 24 hours in advance. A power outage refers to a power outage caused by the failure of power supply equipment. It is an emergency situation and customers cannot be notified in advance.

We hope our answer will be helpful to you. If you have any questions, please call the 24-hour power supply service hotline 95598 for consultation.